IT Helpdesk Support Specialist, Halo Agencies

$90-115k

+ Annual Bonus Plan & Stock Option Plan

macOS

Windows

GSuite

Zendesk

JIRA

Active Directory

Senior level

San Francisco Bay Area

Office located in Santa Clara, CA

Laser-based hardware systems for fabrication

Be an early applicant

Laser-based hardware systems for fabrication

21-100 employees

B2BEnterpriseManufacturingDeep Tech

Be an early applicant

$90-115k

+ Annual Bonus Plan & Stock Option Plan

macOS

Windows

GSuite

Zendesk

JIRA

Active Directory

Senior level

San Francisco Bay Area

Office located in Santa Clara, CA

21-100 employees

B2BEnterpriseManufacturingDeep Tech

Company mission

To help manufacturers to drastically reduce waste, improve quality, and enable next-generation technologies.

Job

Company

Role

Who you are

The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to be onsite and is able to support on-call after hours
Associate's degree in IT, Computer Science, or related field
5 years of experience in IT or a related field
Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications
Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
Ability to work after hours, if needed
If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply

Desirable

Bachelor's degree in IT, Computer Science, or related field
Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools
Knowledge of Active Directory and user account management
Willingness to learn and adapt to new technologies and processes
Strong communication and customer service skills to assist non-technical users effectively
Ability to prioritize tasks and manage time efficiently in a fast-paced environment
CompTIA A+, Network+, or similar certifications are a plus

What the job involves

We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team
This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines

Our take

Halo Industries is changing how semiconductors are made with its new laser technology. Its focus is on producing silicon carbide wafers, though it also works with other advanced materials like silicon, sapphire and gallium nitride.

Halo's tools are designed to make the process faster, more precise and higher quality. Its laser processing improves material quality and cuts costs, helping to solve supply chain issues. It also allows for new types of devices, making Halo a key player in the semiconductor industry.

Securing substantial funding in 2024, Halo is ready to expand its market and further advance its technology. With this financial support, the company is well-positioned to drive innovation and lead the way in semiconductor manufacturing, marking an exciting new chapter for the sector's future.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Jul 2024

$80m

SERIES B

Total funding: $80m

Company benefits

Health insurance
Retirement plans
Paid time off
Professional development opportunities

Company HQ

Santa Clara, CA

Leadership

Andrei Iancu

(Founder & CEO)

Graduated from Stanford University with a PhD in Mechanical Engineering. Previously worked as a Research/Teaching Assistant at Stanford University and as an Engineer/Scientist and Software Engineer at The Boeing Company.

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