Customer Success Team Lead, DeepL SE
Salary not provided
Salesforce
Mid and Senior level
Austin
2-3 days a week in office
Deep learning for language translation
Open for applications
Deep learning for language translation
501-1000 employees
B2CB2BArtificial IntelligenceEnterpriseLanguagesMachine LearningSaaSAPIAutomation
Open for applications
Salary not provided
Salesforce
Mid and Senior level
Austin
2-3 days a week in office
501-1000 employees
B2CB2BArtificial IntelligenceEnterpriseLanguagesMachine LearningSaaSAPIAutomation
Company mission
To overcome language barriers and bring cultures closer together.
Role
Who you are
- This person will be a high-energy strategic, coach-focused leader responsible for the growth and development of their team
- Relevant years of management experience with a team of at least 5 team members
- Operational experience in the enterprise segment as a CSM or AM
- Proven track record of leading and building teams of individuals that consistently meet and exceed established goals
- Strong empathy for customers and passion for revenue and growth
- Able to attract and retain talent, committed to growing and developing internal talent
- Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must
- Strong project management and business process development skills
- Strategic thinker with a knack for using the appropriate combination of data and judgement to guide decision making
- Enthusiastic and creative leader who is hungry to grow and learn and inspires a similar mindset in others
- Experience working with Salesforce preferred
- Ability to come in office 2-3x per week as we build a strong hybrid culture
What the job involves
- Our Customer Success Management Team Lead is instrumental in coaching, leading and managing our growing team of Customer Success Managers for our high touch/ enterprise and scale/ mid-market segment in North America
- This is a unique and exciting role to help scale a team through rapid growth
- The TL will create, develop, and support a collaborative and results-driven team culture and environment that allows individuals to thrive and customers to realize the value of DeepL
- The TL will build strong relationships within the Customer Success organization and cross-functionally - interfacing regularly with Sales, Marketing, Product and Engineering, Support, and Finance - to ensure customers' success
- Manage a team of currently two CSMs (four by EOY) responsible for the customer life cycle from initial onboarding, to product adoption and engagement, to renewals
- Drive the professional growth and development of team members
- Participate in the screening and hiring process of new talent
- Set the culture, pace, and expectations for your team while aligning with the broader organizational strategy
- Create relationships and collaborate cross-functionally to ensure product adoption and customer success
- Serve as a thought leader, customer advocate, and partner to your employees and customers
- Help refine and standardize processes across the organization to craft the strategy and playbooks to improve customer outcomes, as well as the operational efficiency of the team
- Work closely with DeepL leadership across multiple functions (e.g. product, sales, and operations) to improve our product and service
- As local CSM TL on the ground in the US, lead and contribute to shaping our customer success management strategy together with the Customer Success Leadership
Our take
DeepL is a deep tech company developing neural networks that help people work with languages. Committed to advancing precision and idiomatic comprehension in business translation.
Founded in 2017, DeepL has quickly become a leader in language translation with its advanced generative AI model, setting new standards for accuracy and sophistication. Serving over 100,000 customers across media, education, transportation, and more, the company enhances communication efficiency across multinational teams and customer interactions via web apps, and integrated platforms, solidifying its industry position.
With recent funding and the launch of its new Write product, the company plans to expand globally, focusing on the US, Asia, and LATAM. As businesses prioritise accuracy, privacy, and security in translations, DeepL is well-positioned to meet the growing demand for specialised AI solutions in the enterprise sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Many candidates hear
back within 2 weeks
103% employee growth in 12 months
Glassdoor (4.2)
Trustpilot (2.1)
Company
Employee endorsements
Intelligent people
"We hire excellent people, both culturally and technically. Having so many different cultures, nationalities and characters at DeepL, it still always..."
Funding (2 rounds)
May 2024
$300m
LATE VC
Jan 2023
$108m
LATE VC
Total funding: $408m
Company benefits
- Additional Occupational health and Accident Coverage
- Hack Fridays
- Work from home abroad
- Regular international team events
- Home office setup (furniture and equipment)
- Mental wellbeing platform
Company values
- "We care" We care about our (free) users, our customers, our fellow employees, the societies of this world and the environment/planet (in no particular order). We act ethically, empathetically and want DeepL to be making this world a better place. We are mindful about the consequences of our own actions and of the actions that are done by models that make decisions on our behalf. We listen to each others' problems and help one another to solve them.
- "We build for scale, quality and think long-term" We understand that in order to make a significant impact in the world, we have to always think about solutions that scale and reach a significant number of users/customers. At the same time, DeepL is known for delivering highest quality AI products and we aim at maintaining this high quality bar for the solutions we develop. Our short term execution is based on current data, but in order to remain innovative we need to think ahead, assign enough resources and be brave enough for big bets which determine the next stages of future growth.
- "We are decisive, move fast and act as owners" We understand that we need to move fast in the competitive environment we are in. We therefore make sure that our organization, processes and communication are as disciplined, effective and quick as possible - so that we can get our jobs done as quickly as possible. We optimise for the speed of learning - we release early in small steps and understand that this may break things - we make sure we detect this, improve and move on. We understand that such efficient operation is only possible when everybody assumes ownership, responsibility and is given the space to make decisions and act as independently as possible. We encourage bold decision making and understand that in a fast paced environment mistakes are a normal part of the learning process.
- "We are humble, open and value collaboration" DeepL is not a place where you boast with your title - we rather concentrate on delivering great solutions, helping our users and customers and bringing the company forward. We care more about the success of the team and company than our individual goals. We communicate transparently & openly, but politely and taking the conversation’s context into account. We assume positive intent. Information is open by default and accessible to everybody, restricted only when really necessary.
Company HQ
GE Ehrenfeld, Köln, Germany
Articles
Leadership
Jaroslaw Kutylowski
(CEO)Originally the Head of Software Development at Andagon, before moving on to serve as CTO at Linguee - which resulted in the founding of DeepL.
Salary benchmarks
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Diversity, Equity & Inclusion at DeepL SE
- Our diversity is one of our biggest strengths as a company, and we delight in the opportunity to work with DeeopLe from all corners of the globe and all walks of life. Here are some examples of what we currently do to ensure our company is welcoming and inclusive of everyone:
- Our remote work policy makes work at DeepL accessible to parents, caregivers and those with additional needs that may form barriers to office work
- We aim to eliminate bias from hiring via ‘blind feedback’- interviewers can’t see each other’s notes or any information about a candidate that is not directly related to their experience and skills
- We actively reach out to underrepresented groups within that team when hiring for a new position
- We make decisions collaboratively within our teams, not top-down- this means the diverse voices within DeepL are not just in the room but actively being heard and listened to with every move we make
- We use inclusive language in our job descriptions and listen to advice about how to make them accessible to all applicants
- We create diverse interview panels wherever possible to ensure candidates feel seen by people they can relate to
- However, we know that we could do more- and we want to! Here are some of the steps we have in mind for the future:
- Have a visible presence at industry events targeting underrepresented groups within tech, and start to organise events of our own
- Continue to promote DeeopLe from diverse backgrounds into leadership positions within our teams
- Continue to support shared interest groups within the company to allow people with shared difficulties or barriers in the industry to collaborate and support one another
- Do you have some more ideas about what we could do to make DeepL more inclusive? Hit ‘apply’, and you can tell us all about it in the interview…
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