Senior Risk and Fraud Specialist, Recharge.com
Relocation packages available
Branded alternative payments
Open for applications
Branded alternative payments
101-200 employees
Open for applications
Relocation packages available
101-200 employees
Company mission
To make online recharge of branded payments possible wherever it's needed in the world.
Role
Who you are
- The ideal candidate has at least 5+ years of experience in fraud prevention or risk management
- Very strong analytical, quantitative and critical thinking skills
- Proficiency in SQL for complex data extraction, manipulation and analysis
- Experience with data analysis and scripting languages such as Python for statistical analysis, automation and model development is highly desirable
- Hands-on experience with data visualization tools such as Tableau to create insightful reports and dashboards
- Familiarity with machine learning concepts and their application in fraud detection (e.g. classification, anomaly detection, clustering) is a strong plus
- Knowledge of schemes’ fraud and chargeback regulations
- Knowledge of fraud detection platforms/tools and rule engines
- Ability and preference to take ownership, entrepreneurial, proactive with positive attitude, a self-starter who can manage multiple initiatives/priorities at once with a strong commercial sense
- Team player with strong interpersonal, relationship-building, and stakeholder management skills
- Excellent organizational and communication skills, attention to detail and analytical reasoning
- Don’t meet every single requirement? At Recharge, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What the job involves
- As our Senior Risk and Fraud specialist, you will be a pivotal force in advancing the capabilities and success of our Payments & Risk team
- Your expertise and mindset will be instrumental in shaping and executing our Risk and Fraud strategy and you will collaborate closely with product managers, BI and the Payments & Risk team to drive advancements on our roadmap
- You will work with a team of Fraud Analysts, responsible for rules configuration, projects, performance monitoring and data analysis with a consistent focus on priorities, KPIs and execution of the strategy
- You will also share the accountability on the fraud ratios, approval rates and ultimately the chargeback result on the P&L
- You will be the bridge between multiple internal teams and a diverse ecosystem of external partners, including payment service providers and specialized risk management vendors
- Day-to-day fraud and risk management operations, including monitoring of transactions and customer activity across various payment methods and platforms to detect and mitigate emerging fraud trends and anomalies
- Perform in-depth analysis to identify fraud activities or patterns, and pinpoint opportunities to optimize the payment and risk funnel - i.e. adding/removing layers of defense to maximize profit balancing acceptance, cost and fraud
- Serve as a point of contact for ad-hoc questions related to fraud and risk from internal teams and external partners
- Define, implement and refine fraud mitigation strategies tailored to different payment methods and evolving fraud typologies, ensuring a balance between risk prevention, customer experience and commercial objectives
- Generate and present weekly and monthly reports on fraud performance and observed trends; proactively communicating insights and recommending actions
- Execute strategic projects focused on enhancing fraud prevention and/or payment optimization. This includes thorough analyses to identify opportunities, developing robust business cases with clear ROI and project execution through performance tracking and stakeholder reporting
- Support in evaluation and potential integration of new payment and/or risk features by developing business cases that assess impact, risk, cost-benefit and align with long-term risk strategy
- Work on continuous improvement of our risk management capabilities by developing (predictive) models and rule-based logic for risk management use-cases. This includes (dynamic) payment route optimization, A/B testing, risk scoring, customer segmentation based on risk factors and (real-time) anomaly detection
- Explore and implement automation opportunities for routine risk management tasks, including reporting, alert generation and potentially aspects of rules deployment or model adjustments
- Design and execute payment and risk strategies, fraud rules and user experience (from payments and risk perspective) to determine the optimal balance between conversion, cost and risk mitigation
Application process
- Apply: Ready to join us? Send in your application and show us your best self
- Recruiter Interview: One of our recruiters will reach out to get to know you better, and to help you discover if Startselect feels like the right next step for you
- First interview: You’ll meet your potential line manager to chat about you, our culture and how well the role fits your skills and ambitions
- Assignment & Second interview: For some roles, we’ll ask you to complete a case study. This is your chance to shine and demonstrate what you can bring to the team. You’ll present your work to the Hiring Manager and a team member
- Third Interview: You’ll meet with key members of our management team for a broader perspective on how you could fit
- Offer: You did it! There are only a few tickets available and this one has your name on it. Welcome to the team
Our take
Branded payments (such as gift cards, mobile call credit, vouchers and prepaid payment cards) have been in operation for decades - but lately have experienced something of a boom. They are an increasingly popular gift, and Recharge.com is a branded payments scaleup that’s taking advantage of this increased interest.
Recharge focus predominantly on partnerships with leading entertainment and telecom giants like Playstation, Netflix, Apple and Orange. They are not the only player in the market, competing with similar businesses as well as North American behemoth Blackhawk Networks.
To gain an edge, Recharge is looking to capture the consumer side of the $3 trillion-valued branded payments market. With consumers more actively involved in branded payments than ever before, this move could very well prove lucrative.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$35m
SERIES B
Jun 2019
$22m
LATE VC
Total funding: $57m
Company benefits
- Flexible working hours
- MacBook Pro or PC
- Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning
- A daily allowance for a healthy lunch
- Regular parties, pub quizzes, bingo sessions, celebrations and other events
- Relocation packages available
Company HQ
Rijnbuurt, Amsterdam, Netherlands
Leadership
Günther Vogelpoel
(CEO)A Stanford University School of Business graduate who went on to work as Executive Vice-President of Tele2, and then CEO of Emesa Nederland.
Salary benchmarks
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