Customer Service and Rebate Processing Supervisor, Resource Innovations
$40-60k
Plus discretionary bonus
Energy transformation firm
Be an early applicant
Energy transformation firm
501-1000 employees
Be an early applicant
$40-60k
Plus discretionary bonus
501-1000 employees
Company mission
To power change beyond energy efficiency.
Role
Who you are
- We are seeking mission driven and career minded individuals with previous supervisory or developmental experience
- A high school diploma or equivalency is required
- 2+ years previous Customer Service / Call Center experience required
- Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Word and Excel
- Previous experience managing, coaching, and training others
- Team Building Skills
- Strong verbal and written communication
- Detail oriented, sharp memory and accuracy skills
- Superior organizational, prioritization, and attention-to-detail skills are required
- Excellent verbal and written communications skills with clients and all levels of internal employees
- Self-motivation and exceptional follow-through skills are a must
What the job involves
- Resource Innovations is seeking a Customer Service and Rebate Processing Supervisor to join our growing team
- As a Customer Service and Rebate Processing Supervisor with Resource Innovations, you will play a key role and will focus on the development and implementation of efficient business processes and ensuring the team is fully trained and supported
- Responsible for the daily management of staff activities to achieve same day processing of all received rebate applications and first call resolution for customer service calls
- Responsible for the daily management of staff customer service adherence goals to support client service levels
- Monitors and assesses customer service calls and provides staff with regular call quality-related feedback
- Coaches staff to daily processing and data entry goals
- Fields customer service calls and handles customer escalations to achieve immediate resolution
- Engages in team building activities to help staff understand, embrace, and achieve key performance indicators
- Provides program specific training for supported programs, including review of policy/procedure training with each representative
- Creates and delivers successful plans to meet and exceed KPI’s
- Tests all customer service databases and processes prior to program launches and changes
- Provides continuous improvement suggestions
- Evaluates current procedures and work with internal teams to implement improvements
- Other duties as assigned
Our take
Resource Innovations collaborates with utilities, government agencies and corporate clients to achieve energy transition and decarbonization goals. The company offers advisory services, program management and software solutions aimed at lowering energy costs, reducing waste, cutting emissions and improving grid resiliency.
The company is a trusted partner in the energy sector, recognized for delivering innovative and differentiated solutions. Its commitment to market transformation has earned it a spot in the Inc. 500 List of America's Fastest Growing Companies three times, showcasing its significant impact and growth.
Morgan Stanley Capital Partners (MSCP) recently acquired a controlling interest in the company, further highlighting its value. Additionally, Resource acquired Cadeo, a clean energy consulting firm, a strategic move that positions the company for a bright future in the clean energy transition.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Financial Stability: We invest in your future with company-sponsored 401(k) contributions
- Paid Time Off: We encourage time off to recharge or volunteer with generous PTO and holidays
- Healthcare: We provide full medical, dental, and vision coverage, along with wellness classes
- Family Support: We offer a practical and flexible approach to supporting your family-leave needs
Company HQ
Half Moon Bay, CA
Leadership
Lauren Casentini
(CEO)Previously the SVP of Regulatory Relations and National Policy at CLEAResult. Prior to that, they were the President at Resource Solutions Group and the West Coast Operations Manager at D&R International.
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