Sales Development Representative, Assembled

$80-95k

OTE

$60-70k

BASE

+ Stock options

Entry, Junior and Mid level

New York

San Francisco Bay Area

3 days a week in office

Customer support workforce management platform

Open for applications

Customer support workforce management platform

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Open for applications

$80-95k

OTE

$60-70k

BASE

+ Stock options

Entry, Junior and Mid level

New York

San Francisco Bay Area

3 days a week in office

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Company mission

To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.

Job

Company

Role

Who you are

Strong communication skills, both written and oral
An interest in technology and a desire to kick-off a career in tech sales
A team player, who is also a self-starter (we’re on a hybrid schedule in-office)
A strong work ethic, competitive spirit, and eagerness to grow
Demonstrated ability working with ambiguous problems
0-2+ years' experience working in a customer facing role - we’re open to candidates new to the workforce!

What the job involves

As a Sales Development Representative (SDR), your primary role will be to enhance our outbound sales strategy and generate high-quality sales leads
You'll develop expertise in our product offerings and use that knowledge to provide valuable insights to potential clients
Generating Pipeline will be your core responsibility
Joining as a founding team member, we are seeking an individual who embodies an entrepreneurial spirit and is enthusiastic about contributing to our company's growth
You will report to our SDR Manager
This is a hybrid role, expected to be in our San Francisco office on Mondays and Thursdays
Increase pipeline through booking meetings with outbound leads
Hit daily and monthly outbound goals for cold calls and email outreach, balancing personalization at scale
Develop and execute strategies to penetrate target accounts, including identifying key stakeholders and crafting outbound campaigns
Be the first point of contact for new business prospects and determine the next steps for each lead
Conduct market research to identify new leads
Partner with Account Executives, Marketing and other stakeholders on outbound strategies and lead generating efforts

Our take

Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.

Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 3 rounds)

May 2022

$51m

SERIES B

Mar 2021

$16.6m

SERIES A

Total funding: $70.7m

Company benefits

Equity package
Insurance coverage
401k
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Company HQ

Mission District, San Francisco, CA

Leadership

Ryan Wang

(CEO & Co-Founder)

Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.

John Wang

(CTO & Co-Founder)

Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.

Brian Sze

(Co-Founder)

A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.

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