Sales Development Representative, Assembled
$80-95k
OTE
$60-70k
BASE
+ Stock options
3 days a week in office
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$80-95k
OTE
$60-70k
BASE
+ Stock options
3 days a week in office
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- Strong communication skills, both written and oral
- An interest in technology and a desire to kick-off a career in tech sales
- A team player, who is also a self-starter (we’re on a hybrid schedule in-office)
- A strong work ethic, competitive spirit, and eagerness to grow
- Demonstrated ability working with ambiguous problems
- 0-2+ years' experience working in a customer facing role - we’re open to candidates new to the workforce!
What the job involves
- As a Sales Development Representative (SDR), your primary role will be to enhance our outbound sales strategy and generate high-quality sales leads
- You'll develop expertise in our product offerings and use that knowledge to provide valuable insights to potential clients
- Generating Pipeline will be your core responsibility
- Joining as a founding team member, we are seeking an individual who embodies an entrepreneurial spirit and is enthusiastic about contributing to our company's growth
- You will report to our SDR Manager
- This is a hybrid role, expected to be in our San Francisco office on Mondays and Thursdays
- Increase pipeline through booking meetings with outbound leads
- Hit daily and monthly outbound goals for cold calls and email outreach, balancing personalization at scale
- Develop and execute strategies to penetrate target accounts, including identifying key stakeholders and crafting outbound campaigns
- Be the first point of contact for new business prospects and determine the next steps for each lead
- Conduct market research to identify new leads
- Partner with Account Executives, Marketing and other stakeholders on outbound strategies and lead generating efforts
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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