Principal Solutions Engineer, mParticle
DACH
Customer data platform for multi-channel consumer brands
Job no longer available
Customer data platform for multi-channel consumer brands
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower businesses to deliver personalized and engaging experiences to their customers across all screens and devices.
Role
Who you are
- Must be located in DACH, with conversational, business and technical fluency in both English and German
- Have 3-5+ years experience in Solutions Engineering, Solution Architecture, or Solution Consulting roles in SaaS, cloud, or Martech, with a focus on working with customer data at an Enterprise B2C scale
- In-depth knowledge of marketing technologies, including marketing automation platforms, customer data platforms (CDPs), CRM systems, digital advertising tools, and analytics platforms
- Excellent storytelling and communication skills, including but not limited to presenting complex solutions, concepts, and ideas to both technical and non-technical audiences
- Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions
- Demonstrated strong experience collaborating with product, marketing, engineering, privacy, and analytics teams, translating business requirements and use cases into technical solutions
- A willingness and desire to be creative and experiment, make mistakes, and learn
- Willingness to travel to client sites for meetings and project-related activities. 25% travel requirement
What the job involves
- As a Solutions Engineer, you will work directly with our customers and partners to demonstrate the value and capabilities of the industry-leading Customer Data Platform
- You will partner with the Sales team throughout the sales cycle on enterprise opportunities to help qualify technical requirements, influence decision-making, and prove tangible value
- As a Solution Engineer, you advocate for driving customer value throughout the sales cycle
- Business Value Identification: Engage with customers to understand their business objectives, challenges, and desired outcomes. Identify opportunities for leveraging mParticle to deliver measurable business value and improve marketing effectiveness
- Solution Design and Development: Lead the technical solution design process, working closely with customers to map their business requirements to mParticle's capabilities. Develop customised solutions that align with customers' strategic goals, focusing on driving revenue growth, increasing customer engagement, and optimising marketing performance
- Value-Based Pre-Sales Support: Collaborate with the sales team to deliver technical expertise, value-based demonstrations, solution architecture, and technical proposals, and respond to RFPs (Request for Proposals) to demonstrate business outcomes and showcase the measurable value and capabilities of mParticle solutions
- Technical Consultation: Serve as a trusted advisor to clients, providing thought leadership on Martech trends, best practices, and industry standards. Help clients align their marketing strategies with emerging technologies and industry advancements
- Customer Success: Partner with mParticle Professional Services and Customer Success teams, as well as partners to ensure successful implementation and adoption of mParticle solutions. Provide technical guidance, best practices, and thought leadership to help customers achieve their desired business outcomes
- Collaboration and Knowledge Sharing: Foster strong relationships with cross-functional teams, including sales, product, marketing, and engineering. Collaborate on technical problem-solving, provide feedback from the field, influence the product roadmap, become an early adopter of new releases, and own innovative solutions as a subject matter expert
- Industry Expertise: Stay abreast of the latest trends and advancements in AI/ML, predictive analytics, decisioning, marketing automation, and related fields. Share industry insights and contribute to thought leadership initiatives through blog posts, whitepapers, or conference presentations
- Regional Expertise: You will help grow the mParticle business in DACH, and with your support, help develop and execute the strategy, collaborating in a matrix environment. We’re looking for someone who has the ability to work effectively in a team-based organisation, collaborate cross-functionally, and build alignment around goals and objectives. You will need to be effective in a dynamic, high-growth, fast-paced environment, where hands-on execution is required and processes may not exist yet
- Continuous Learning: Stay updated on the latest Martech trends, emerging technologies, and industry developments. Share knowledge with the team through training sessions, workshops, and internal knowledge-sharing initiatives
Our take
As more customer data is created and consumed across more systems, touchpoints, and tools than ever before, it has become a universal need to connect these systems and data sources to drive personalization while respecting consumer privacy needs.
mParticle is a retail customer data platform that improves the way companies collect information on their customers. mParticle utilizes sophisticated algorithms and machine learning technology in order to help drive better customer interactions. The firm also provides a range of data analytics services, A/B testing, marketing, and data warehousing tools.
Big data analytics in retail is expected to reach a total market value in excess of $25.5 billion by 2028. To help capitalize on this, the company has sought several acquisitions, the most recent being AI startup Vidora and analytics provider Indicative.
It is also working on its product to reach larger clients. It recently launched a new toolkit that allows enterprises to gather data from across the customer lifecycle, as well as introducing Custom Access Roles to its platform. A direct sync with Snowflake also bolsters the platform's utility, with other data platforms including Google BigQuery, Amazon RedShift, and Microsoft Azure to be supported in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2021
$150m
SERIES E
Mar 2020
$45m
SERIES D
Total funding: $303m
Company benefits
- Pawternity policy
- 401k
- Unlimited time off
- Bring your dog!
- Commuter program
- Flexible hours
- Healthy snacks
- Parental leave
- Remote first
Company HQ
Gramercy Park, New York, NY
Leadership
Michael Katz
(CEO)Previously Founder & President of interclick, before becoming CEO, and was on the Board of Directors for BrightLine and Adaptly. Current Mentor at Techstars alongside working at mParticle.
Andrew Katz
(CTO)Spent 4 years as a Software Engineer and then worked as CEO of mStyle for over 5 years. Co-founded interclick and worked at Yahoo! as VP of Engineering.
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