Senior Site Reliability Engineer & Incident-Manager, emnify
Cloud-based services for IoT communications
Be an early applicant
Cloud-based services for IoT communications
101-200 employees
Be an early applicant
101-200 employees
Company mission
To redefine IoT connectivity and deliver meaningful, impactful experiences for businesses worldwide.
Role
Who you are
- Proven experience as a (Site) Reliability Engineer or similar role in a SaaS and/or telecom company
- Hands-on experience with observability tools (e.g., Prometheus, Mimir, Grafana, Loki, CloudWatch, Grafana IRM, Rootly), including setup and optimization of metrics and alerts
- Experience in establishing and managing incident management processes
- Understanding of incident management frameworks and best practices
- Extensive experience with AWS cloud services (e.g., EC2, S3, RDS, Lambda, CloudWatch)
- Expert skills with modern infrastructure tooling and principles (Kubernetes, IaaC - Terraform, CI/CD - GitHub Actions, Jenkins)
- Good understanding of modern development tooling and principles (e.g., microservices architecture, 12-factor applications, Docker)
- Strong communication and collaboration skills. Both verbally and in writing
- Advanced documentation skills for effective knowledge sharing and collaboration
- Exceptional problem-solving and critical thinking with a passion for enhancing development experiences in fast-paced tech environments
- Ability to work independently and as part of a team.
Desirable
- Knowledge of networking protocols and telecom systems
- Knowledge of secure software development
- Familiarity with programming languages such as Python, Go, or Java
- Certification in AWS (e.g., AWS Certified DevOps Engineer, AWS Certified Solutions Architect)
What the job involves
- As a part of the larger Engineering department, our Platform team plays a crucial role in enhancing our competitive edge by improving developer experience to increase development efficiency and scale productivity
- You will join a team of 3 engineers, fostering empathy and a collaboration mindset to ensure continuous improvement of development experience at emnify.The ideal candidate will have extensive experience with AWS cloud infrastructure, microservices, and modern observability practices as well as strong communication and organizational skills
- The position is 35% Incident management operations, 35% Observability and monitoring work, and 30% platform engineering and developer support
- Lead the incident management process, ensuring timely identification, resolution and documentation of incidents
- Coordinate cross-functional teams during incident investigations and resolution processes
- Conduct postmortems and root cause analyses to prevent future occurrences
- Improve and optimize the incident management workflows and processes
- Design, implement, and improve comprehensive observability frameworks to provide monitoring and alerting capabilities
- Develop and maintain dashboards, alerts, and metrics to ensure the health, performance of services and anomaly detection
- Implement logging strategies that provide insights for debugging and resolving issues
- Establish monitoring solutions for proactive detection of potential issues across the platform
- Ensure the observability stack is cost-optimized Collaboration and Support:
- Work closely with cross-functional teams to implement observability best practices
- Provide guidance and training to teams on the effective use of observability tools and frameworks
- Actively use metrics data to foster prioritization of engineering needs. Platform engineering:
- Leverage AWS services to build and maintain a resilient cloud infrastructure
- Implement best practices for security, scalability, and cost optimization in AWS
- Ensure high availability and disaster recovery capabilities for critical services
- Build and maintain platform components, including development pipelines, shared infrastructure, and application services
Our take
emnify is the leading cloud communication platform provider for IoT - it provides a cloud-based infrastructure to allow companies and businesses to seamlessly scale up operations globally, creating a pain-free integration process.
The company provides reliable and robust cellular IoT connectivity for a wide range of devices, including those in the agriculture, energy meter, health, and mobility sectors. emnify aims to be customer-focused and works with experts who allow the company to operate within over 70 countries.
A $57M investment in 2022 has significantly scaled emnify's operations, Following a successful launch in Brazil, the company plans to serve Spanish-speaking customers across Latin America, tapping into the growing demand for IoT connectivity. By leveraging its SuperNetwork, which connects to over 530 cellular networks worldwide, emnify aims to deliver scalable and secure solutions across diverse industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$59.2m
SERIES B
Oct 2019
$9.5m
SERIES A
Total funding: $83m
Company benefits
- Learning culture: It’s all about your growth. emnify puts a lot of effort into setting up different learning opportunities for everyone. We are currently focusing on leadership coaching with our partner Gallup with their strengthsfinder approach. We enable leaders to identify their strengths to continue their learning journey. We offer emerging leaders with our partner Junto to connect with other leaders from similar companies to learn together and grow a network. On top of that our employees benefit from lunch & learn sessions to learn and understand different parts of the business better and leverage the different skills from each other.
- Mental health: The last couple of years were full of challenges for everyone. We believe your mental wellbeing is everything to us. That's why we have partnered with Plumm to bring you the very best mental health care. Plumm will give you the support you need – or want – and empower you to be the best you! Better yet, it’s entirely online. You can work on any goal you want, anytime, from anywhere, and use any well-being resource that works for you! You benefit from 1on1 video sessions with certified therapists, chat therapy sessions or online courses for meditation and even more
- Celebrate success together: We empower leaders to spend some quality time with their teams and get together for dinners, workshops, or other fun activities. Building relationships in your team and beyond is key to form and maintain a high-performance culture that ensures a successful and competitive business. We want work to be fun and achieve challenging goals together. Beyond the quarterly events we also have company events like summer or christmas parties where everyone gets together to ensure people focused culture
- Flexible working approach: As a global company, our colleagues work around the world and in different time zones. Flexibility is key to us. emnify has chosen the hybrid approach to focus on growing their existing hubs further. Whereas our GTM organization in the US is completely remote because there is no hub for them yet. We offer professional relocation services, employer of record and remote working policy. We know great talents are spread around the world or have their families in different countries. We are not a remote culture. We believe driving transformation and embracing customer centricity can be done best in our hybrid working environment where we can learn and grow together
Company HQ
Kreuzberg, Berlin, BE
Leadership
Frank Stoecker
(Co-Founder & CEO)Held roles as VP of Messaging at Brodos and Syniverse. Was also a Managing Director at End2End Connectivity and a General Manager of Messaging at MACH.
Martin Giess
(Co-Founder)Previously an Application Manager at Brodos and the VP of Technology at MACH and Syniverse.
Alexander Schebler
(Co-Founder & VP of Network Access)Previously an Account Manager at Brodos, the Director of Sales at End2End Connectivity, and a VP of Sales and Carrier Relations at MACH and Syniverse.
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