Account Manager, Vim

• 4–6 years of experience in account management or customer success, preferably in a SaaS or healthcare technology company
• Experience managing client relationships and delivering on revenue targets
• Strategic thinker with strong commercial instincts and a passion for growth
• Skilled communicator and relationship builder Metrics-driven mindset with a focus on measurable impact
• Collaborative team player who thrives in a cross-functional environment
• Comfortable with ambiguity and able to prioritize in a fast-paced environment
• Based in or near NYC — this is a hybrid role based out of our Chelsea office

Desirable

• As an Account Manager you’ll be responsible for supporting and leading some client relationships across a portfolio of accounts
• You will serve as a point of contact for assigned clients, ensuring satisfaction, retention, and expansion opportunities
• Over time, you may also take the lead on a subset of accounts, building credibility and trust as the relationship owner
• Support the team on a portfolio of accounts, ensuring high client satisfaction and long-term retention
• Develop deep relationships with stakeholders at client organizations, including day-to-day contacts and customer stakeholders Support Identification of and execution on opportunities for renewal, upsell, and cross-sell to drive account growth
• Support the team to build account plans and strategies that align client objectives with Vim’s solutions and measurable outcomes
• Serve as a trusted advisor by proactively identifying risks, addressing issues, and surfacing opportunities
• Collaborate cross-functionally with Sales, Product, Network Engagement, and Delivery to ensure seamless execution of client needs
• Represent the voice of the customer internally, advocating for client priorities and informing product and operational improvements
• Track, analyze, and report on client performance metrics, using data to inform decision-making and demonstrate value