Senior Manager of Strategy & Operations, ServiceNow
Moveworks
Office located in Mountain View, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
Office located in Mountain View, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- This is a high-visibility role that requires strategic thinking, analytical rigor, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment
- Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry
- 8+ Years of Relevant Experience: Including at least 2 years in management consulting, finance, strategy and operations in a technology company in a technology company, or similar fields. Prior experience in AI or enterprise technology preferred
- Strong data analytics and problem-solving skills (PowerBI, Tableau, Excel). SQL is a plus
- Strategic and Analytical Mindset: Ability to establish guiding propositions, dig deep into data, and iterate quickly to deliver results
- Outcome Orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes
- Cross-functional management: Ability to build trusting relationships across a wide range of stakeholders
- Effective written and oral communicator: comfortable in business and technical discussions
- Adaptability and Experimentation: Ability to pivot as necessary, taking an experimental approach to new problems, refining methods, and learning from results. Comfortable operating with ambiguity and driving to clarity without heavy direction
- Hands-On Execution: Willingness to roll up your sleeves and guide the charge in building initial versions of new initiatives, setting the stage for scalable growth
- Collaborative team player: Thrives in fast-paced, high-growth environments
What the job involves
- The Sr. Manager of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow
- This is a high-impact, high-visibility position that allows you to partner with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale
- You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes
- This role is ideal for a strategic operator who thrives in ambiguity, brings analytical rigor, and enjoys building scalable frameworks in fast-moving environments
- Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution
- Design and maintain analytical models and reporting mechanisms to enable informed outcomes
- Guide high-priority, cross-functional and cross-BU initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes
- Support business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders
- Structure ambiguous business opportunites into clear problem statements, develop hypotheses, and deliver data-derived recommendations
- Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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