Principal Technical Program Manager, Amazon

• The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current web technologies
• Are you able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities
• This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done
• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Desirable

• It’s all about Customers and creating the best experience for them!
• As a Principal Technical Program Manager in Global Delivery CX (GDCX), you will be responsible for scoping and delivering large scale projects end to end
• Responsibilities include tight collaboration with several teams including Software, Business, UX, Machine Learning and Analytics
• You will lead and coordinate design/implementation efforts across teams to deliver the best for customers
• As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
• An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected
• Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role
• Invent, design, and implement engineering solutions to complex problems throughout the global delivery experience
• Coordinate design and innovation efforts to develop optimal solutions. Tackle complex challenges and break them down into actionable steps, delivering results efficiently
• Collaborate with other teams and operational partners to generate high quality, cost effective solutions
• Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners
• Provide technical leadership for large-scale software, architectural, operational projects
• Develop and lead high-level strategic initiatives that will shape the future of our vision
• Global Delivery Customer Experience (GDCX) focuses on providing a delivery experience that customers love across the shopping and post-purchase journey
• Our mission is to provide a personalized and intuitive delivery CX that renders based on the customers' shopping intent, instills confidence in on-time delivery, provides them greater control over their orders, and spins the Amazon flywheel by inspiring new shopping journeys
• To deliver on this mission, our charter includes 1) the pre-purchase delivery experience, enabling both Prime and non-Prime customers to make informed decisions when browsing the store and at checkout
• These decisions include when/how to receive their deliveries by showing Prime-eligible items, Prime badge offers, delivery options and applicable benefits (e.g., speed, price, and capabilities), respective shipping fees, and other checkout choices, and 2) the post-purchase delivery experience, enabling customers to track and receive deliveries, manage their orders, begin new post-purchase shopping journeys, and discover new ways to engage with Amazon
• The two teams collectively own 20 Tier-1 and 50 Tier-2 services and serve over 150 organizations (across Amazon Stores), which build features into the properties GDCX owns