Senior Customer Success Manager, Yellowbrick
Office located in Mountain View, CA
Data warehouse for distributed clouds
Open for applications
Data warehouse for distributed clouds
101-200 employees
Open for applications
Office located in Mountain View, CA
101-200 employees
Company mission
To simplify data warehousing by making Data Warehouses quick to deploy and simple to manage.
Role
Who you are
- We are seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team
- The ideal candidate will have a proven track record of managing enterprise clients, a deep understanding of customer success best practices, and the ability to collaborate across multiple departments including sales, product, and support
- 10+ years of experience in customer success, account management, or a similar client-facing role, preferably within SaaS or technology environments
- Proven track record of managing and growing enterprise-level accounts
- Strong understanding of customer success methodologies, KPIs, and best practices
- Excellent communication, presentation, and relationship-building skills
- Ability to manage multiple accounts and priorities simultaneously with a proactive, solution-oriented mindset
- Experience working cross-functionally with sales, product, and technical teams
- Analytical and problem-solving skills, with the ability to identify and address customer needs
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
- Experience with CRM software, such as Salesforce, and customer success platforms like Gainsight, Totango, or ChurnZero
- Technical background or familiarity with cloud-based solutions
- Experience leading or mentoring junior team members
What the job involves
- In this role, you will be responsible for driving customer satisfaction, retention, and expansion by ensuring that our clients receive maximum value from our products and services
- You will serve as a trusted advisor to key accounts, helping to align our solutions with their strategic objectives and leading cross-functional initiatives to meet customer goals
- Customer Relationship Management: Build and maintain strong relationships with key stakeholders at all levels of client organizations, becoming a trusted partner and point of contact
- Account Strategy & Growth: Develop and execute strategic account plans that align customer goals with company offerings. Identify opportunities for upselling, cross-selling, and expansion
- Onboarding & Training: Lead and optimize the customer onboarding process to ensure successful adoption and engagement with the platform
- Retention & Advocacy: Proactively manage customer health metrics, addressing any issues that may affect satisfaction or retention. Work to reduce churn and drive renewals
- Product Expertise: Become an expert on our product offerings and serve as a resource to customers, providing guidance on best practices and strategic use cases
- Customer Feedback & Advocacy: Act as the voice of the customer within the organization, sharing feedback with product, engineering, and marketing teams to drive improvements and innovation
- Cross-Functional Collaboration: Partner closely with sales, support, and product teams to ensure customer satisfaction and success across all stages of the customer lifecycle
- Reporting & Metrics: Monitor key performance indicators (KPIs) related to customer satisfaction, usage, retention, and growth. Provide regular reporting to internal and external stakeholders
Our take
Yellowbrick is quickly providing a new generation of ultra-high-performance data warehouse capabilities for large enterprises. Whilst the conventional old-school method for storing data relied on physical warehouses, and recent innovations have turned most companies to the Cloud, Yellowbrick Data has introduced a hybrid solution.
The technology is a step function improvement compared to legacy solutions, helping modern enterprises digest and interpret massive data workloads in a fraction of the time at a fraction of the cost.
More and more large companies are using Yellowbrick Data, adding to an already diversified customer base from multiple industries in financial services, hedge funds, and insurance. Yellowbrick Data is unique in the sense that its flexible according to an individual business needs. With a customer retention rate of 150% this indicates that Yellowbrick Data is the innovation leader in modern data warehousing.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2021
$75m
SERIES C
Jun 2019
$81m
SERIES C
Total funding: $251.2m
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Neil Carson
(CEO)More than 20 years of deep experience in technology, including at as Chief Application Architect at Dell and CTO of Fusion-io.
People progressing
Joined as a Technology Consultant, promoted within 6 months to Cloud Operations Engineer. Have been working as a Senior Manager of Cloud Operations since November 2019.
Salary benchmarks
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