Solutions Engineer, H1
Post-Sales
$100-125k
+ Stock options
Platform connecting healthcare professionals
Open for applications
Platform connecting healthcare professionals
201-500 employees
Open for applications
$100-125k
+ Stock options
201-500 employees
Company mission
H1's mission is to create a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem and encourages purposeful relationships.
Role
Who you are
- You possess a strong background in customer-facing, data solution roles and can explain complex technical concepts with clarity and simplicity, to an engineer, a doctor, a call center agent, or executive. You excel at solving complex problems, building strong relationships with clients and internal teams, and delivering innovative solutions that drive value
- Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
- Exceptional communication skills, enabling you to explain complex ideas to both technical and non-technical stakeholders
- A data-driven approach to identifying gaps, proposing solutions, and informing product enhancements
- You have experience working with data at scale and understand the complexity of deploying an API product
- You have experience collaborating with engineering teams and can troubleshoot to get the bottom of open ended technical problems independently
- You care deeply about making sure products just work in the real world and result in better outcomes for end-users
- You understand how technical decisions impact both our customers and their users downstream
- Strong organizational skills, allowing you to effectively manage multiple projects and shifting priorities
- Flexibility and adaptability, excelling in fast-paced and evolving environments
- Industry knowledge in healthcare or life sciences data, which enhances your ability to understand client challenges and contribute meaningfully to solutions
- 3+ years of experience in client-facing roles, such as solutions management, sales engineering, or similar within an Enterprise SaaS environment
- Strong knowledge of SQL and experience with data analysis or querying large datasets
- Experience collaborating with product teams to inform the development of new features and enhancements
- Familiarity with healthcare or life sciences data and industry trends is a plus
What the job involves
- As a Solutions Engineer on our Product Team, you will play a crucial role in driving implementation of H1 technical products for customers, shaping product development, and supporting revenue growth. You’ll collaborate with clients, customer success, product, and engineering teams to ensure seamless product integration, address integration challenges, and enhance H1’s offerings based on customer insights
- Work alongside the Customer Success team to support client implementations, ensuring a smooth transition and effective implementation of H1’s products
- Engage directly with clients to identify challenges, gather requirements, and develop tailored solutions that address their needs
- Troubleshoot technical issues, proactively identifying roadblocks and providing creative solutions to ensure success
- Act as the voice of the customer by sharing insights with product teams to improve features and address industry needs
- Identify product gaps and collaborate with engineering and product teams to enhance H1’s offerings
- Prototype and test new features, iterating quickly based on customer feedback
- Educate internal teams on customer challenges, use cases, and industry trends to inform product roadmaps
- Partner with sales and marketing teams to communicate H1’s value through compelling demos, presentations, and proof-of-concepts
- Contribute to strategic initiatives that drive revenue growth by developing messaging and supporting marketing efforts
- Optimize workflows to improve internal collaboration and enhance the customer experience
- Develop scalable processes and tools to support implementations and long-term customer success
- Maintain internal documentation and knowledge-sharing practices to support cross-functional teams
Application process
- Anticipated role close date: 05/05/2025
Our take
Contrary to an increased emphasis on data privacy globally, within the healthcare industry governments are pushing for more data transparency. Additionally, the increasing costs and difficulty of drug discovery requires healthcare organizations and pharmaceutical companies to be able to quickly connect to professionals and thought leaders with specific credentials or research history. H1 addresses these needs by allowing life sciences companies, hospitals, and healthcare systems to locate the professionals they need.
H1 is the world’s largest healthcare database. It acts a bit like LinkedIn for healthcare professionals, and has already built a network of more than 9 million users. It has also built a corporate client base of 250 enterprises which is able to access its data which spans more than 250 million patients and over 10 billion health care claims.
The company graduated from Y Combinator's accelerator program in January 2020 and capped off a successful year by closing a Series B funding round that December. In 2021, H1 worked to further expand the company into Europe and Asia. Following a successful 2022 Series C round the company is focusing on building out its data network and hiring additional talent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$23m
SERIES C
Nov 2021
$100m
SERIES C
Total funding: $187m
Company benefits
- Flexible work hours
- Commuter benefits
- Stock options
- Computer setup
- Work from home opportunities
- Health & life insurance
- Retirement options
- Unlimited PTO
- Flex Give & Flex Spend
- Impactful BRGs
Company HQ
Flatiron District, New York, NY
Leadership
Ariel Katz
(Co-Founder & CEO)Previously founded acquired online database, ResearchConnection, before co-founding H1.
Ian Sax
(Co-Founder)Ian has been building businesses for over two decades. He began his start up career at The Carson Group, where he built the firm's global people, institution, and shareholder platform.
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