Senior Customer Success Manager, Talon.One
AMER
$130-140k
OTE
Marketing promotion software company
Be an early applicant
Marketing promotion software company
201-500 employees
Be an early applicant
$130-140k
OTE
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- A genuine interest in technology and experience working with SaaS products and APIs
- Established experience in customer success, account management, or another client-facing role
- Experience partnering with a range of internal and external stakeholders, including marketing, developers, sales teams, and executives
- Clear, confident communication skills in written and spoken English
- An empathetic, solutions-oriented mindset with a focus on helping customers reach their goals
- Comfort operating within change and ambiguity
- The ability to manage a book of approximately 10–15 accounts
- Experience in loyalty, promotions, or related marketing technology
- For our LATAM-focused role: fluency in Spanish
What the job involves
- Following strong performance across 2025, we’re expanding our team and hiring two Senior Customer Success Managers for early 2026: one focused on LATAM and one dedicated to our top strategic accounts.
- In this role, you’ll build trusted partnerships, drive thoughtful adoption, and translate customer insights into clear, actionable input for our internal teams
- You’ll connect customers’ marketing priorities to our API-first platform, collaborate with technical stakeholders to resolve issues, and help shape scalable processes that elevate the customer experience
- As a Senior Customer Success Manager at Talon.One, you’ll join a highly collaborative group of CSMs and technical account managers who partner closely with Sales, Partnerships, Product, and Marketing
- We operate as one team—sharing insights, aligning early and often, and supporting each other’s growth
- We’re committed to building an inclusive, equitable environment because it’s the right thing to do, and because diverse teams create better solutions for our customers and the industry
- Build strong, long-term relationships with customers to understand their goals and challenges, drive adoption, and share meaningful insights across Sales, Marketing, and Product
- Connect customers’ marketing objectives with our API-driven product, translating technical configuration steps into clear, accessible guidance
- Partner with our technical operations team (customer integration engineers) and developers to support integrations and resolve technical questions
- Communicate effectively in both one-to-many and one-to-one settings, across technical and non-technical audiences, seniority levels, and global regions
- Document key customer information to strengthen internal visibility, develop training resources, and reduce support needs
- Manage retention and growth across your book of business, including renewals and expansion conversations
- Deliver ongoing strategic and business value to customers in every interaction
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2025
$135m
LATE VC
Dec 2018
$3.6m
SERIES A
Total funding: $138.6m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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