Senior Customer Success Manager, Talon.One
LATAM
$100-140k
OTE
Marketing software for promotions & loyalty programs
Job no longer available
Marketing software for promotions & loyalty programs
201-500 employees
Job no longer available
$100-140k
OTE
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- Fluent in Spanish and English, with the ability to communicate effectively with clients, partners, and internal teams across both languages
- A genuine interest in technology and experience working with SaaS products and APIs
- Established experience in customer success, account management, or another client-facing role
- Experience partnering with a range of internal and external stakeholders, including marketing, developers, sales teams, and executives
- An empathetic, solutions-oriented mindset with a focus on helping customers reach their goals
- Comfort operating within change and ambiguity
- The ability to manage a book of approximately 10–15 accounts
- Experience in loyalty, promotions, or related marketing technology
What the job involves
- Following strong performance across 2025, we’re expanding our team and hiring a (Senior) Customer Success Manager dedicated to our top LATAM accounts
- In this role, you’ll build trusted partnerships, drive thoughtful adoption, and translate customer insights into clear, actionable input for our internal teams
- You’ll connect customers’ marketing priorities to our API-first platform, collaborate with technical stakeholders to resolve issues, and help shape scalable processes that elevate the customer experience
- As a Senior Customer Success Manager at Talon.One, you’ll join a highly collaborative group of CSMs and technical account managers who partner closely with Sales, Partnerships, Product, and Marketing
- Build strong, long-term relationships with customers to understand their goals and challenges, drive adoption, and share meaningful insights across Sales, Marketing, and Product
- Connect customers’ marketing objectives with our API-driven product, translating technical configuration steps into clear, accessible guidance
- Partner with our technical operations team (customer integration engineers) and developers to support integrations and resolve technical questions
- Communicate effectively in both one-to-many and one-to-one settings, across technical and non-technical audiences, seniority levels, and global regions
- Document key customer information to strengthen internal visibility, develop training resources, and reduce support needs
- Manage retention and growth across your book of business, including renewals and expansion conversations
- Deliver ongoing strategic and business value to customers in every interaction
Our take
Talon.one initiates and automates loyalty programs and discount campaigns for product-oriented businesses. Its varied product service includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions.
Paradoxical to its mission to create developer-free promotion tools for companies, Talon.one was actually founded by several software developers. In 2022, the company partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company, highlighting its integration capabilities as it had to collaborate effectively with various software companies.
Talon.one's offering has a lot of potential, which hasn't gone unnoticed, and its secured a hard-hitting client list that includes Mercedes, Delivery Hero and Adidas. It also raised some serious growth funding in 2025 which puts it in a great position as it eyes thoughtful and sustainable long-term growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2025
$135m
LATE VC
Dec 2018
$3.6m
SERIES A
Total funding: $138.6m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO & Co-founder)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO & Co-founder)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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