Product Manager, Helpling
Online marketplace for cleaning services
Job no longer available
Online marketplace for cleaning services
201-500 employees
Job no longer available
201-500 employees
Company mission
Helpling's mission is to make booking an experienced local service provider easier than ever before.
Role
Who you are
- 2+ years of product management experience, ideally within a two-sided marketplace or platform environment
- Demonstrated ability to use data to make informed product decisions, focusing on engagement and retention
- Experience in agile and lean product development, with a proactive approach to learning and adapting
- Comfortable working within cross-functional teams and managing projects impacting multiple user groups
- Adaptable and comfortable with change; you’re energized by dynamic environments
- Strong analytical skills, with the ability to interpret data and translate it into actionable product enhancements
- Passionate about creating solutions that address real-world challenges for both customers and service providers
What the job involves
- Helpling is a truly product-driven organization. As a Product Manager for our marketplace, you’ll play an essential role in balancing the needs of both service providers and customers
- By understanding the unique challenges on both sides of the marketplace, you’ll drive initiatives that enhance product offerings, improve user experience, and increase engagement
- You’ll be responsible for a critical product area, working closely with cross-functional teams to deliver impactful results
- You’ll support initiatives aimed at improving retention and engagement for both customers seeking services and providers offering them, helping ensure satisfaction within our ecosystem
- Your insights and strategic contributions will play an important part in shaping the marketplace experience and its future direction
- Contribute to defining the vision and strategy for marketplace product areas, ensuring an optimized experience for both providers and customers
- Take ownership of key KPIs, focusing on engagement, satisfaction, and retention metrics
- Conduct user research and data analysis to gain insights into customer and provider needs
- Collaborate with engineering, UX/UI, and BI teams to develop and launch new features for web & mobile apps, supporting marketplace efficiency
- Support initiatives to improve marketplace liquidity, match rates, engagement and service quality
- Prioritize tasks based on short-term goals and long-term impact, focusing on high-value initiatives
- Build and maintain effective relationships with stakeholders across marketing, operations, and BI to ensure alignment with business goals
- Monitor and report on product performance, leveraging feedback to iterate and enhance product features
Application process
- If this role sounds like you, send us your resume, including your possible start date and salary expectations
Our take
Everybody needs household services at some point whether it is for the occasional moving day or weekly cleaning, but it can be difficult to find a local serviceman. Advertisements are everywhere online and in paper formats, but there is usually no way to verify the competence or good-natured intentions of the worker.
Helpling provides an online marketplace for finding local cleaners, gardeners, constructors, and other workers, allowing users to book on-demand help from their smartphones. Prices and ratings allow users to search for workers that fit their preferences whilst helping provide positive reputations for successful workers, and Helpling provides liability and theft insurance to ensure that all services are conducted safely and legitimately.
Whilst various other local service marketplaces are tackling similar challenges, Helpling has an unmatched scale in the industry, with verified workers and services operating in ten different countries. Furthermore, the combination of an easy-to-use mobile application, quality control, and insurance encourages users to migrate away from the minefield of informal advertisements and towards a regulated and formal framework for home services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2019
$20.8m
SERIES D
Mar 2017
$10.4m
SERIES C
Total funding: $93.2m
Company benefits
- The possibility of hybrid working
- Monthly employee and pulse surveys to measure your satisfaction
- Flexible working times
- Extra days off for child sickness
- Visa guidance
- Fresh fruits and vegetables
- Weekly yoga clas
- Training sessions and team building activities
Company values
- We create impact - we are united by the ambition to take an entire industry online
- We like data - we make decisions based on data, not hierarchy
- We are diverse - diverse backgrounds & perspectives help us to elevate each other and build better products for our customers
- We are here to help - our experienced HR Team will support and guide you through the process, from the visa application to relocation
- We love our friends & families - we try to make sure that you find the right way to work… and live
Company HQ
Government District, Berlin, BE
Articles
Leadership
Philip Huffmann
(Co-founder)Experienced as Interim Head of Product for StyleHaul, Inc. Co-founded Helpling in 2014.
Salary benchmarks
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