Bilingual Customer Experience Specialist, Too Good To Go
Italian or Portuguese Speaker
More information about location
Marketplace for shop and restaurant food waste
Be an early applicant
Marketplace for shop and restaurant food waste
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To inspire and empower everyone to fight food waste together.
Role
Who you are
- You have previous experience in customer service, preferably in contact or call centre
- You are fully written and verbal proficiency in English and Italian or Portuguese, to communicate with users and partners across Canada
- You are based in Ontario
- You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes
- You’re open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers
- Previous experience working with CRMS Zendesk & Salesforce will be a plus!
- You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- You like being part of a fast-pasted dynamic environment and like to engage with customers and business partners
- You are detail-oriented and stay focused even when you have to handle repetitive tasks
- Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences
- Previous experience working in a marketplace or the Food Industry will also be a plus
What the job involves
- We are looking for an exceptional bilingual Customer Experience Specialist to join the Canada superstar team at Too Good To Go in Ontario! This position requires being fully proficient in Portuguese or Italian!
- Reporting directly to the Customer Experience Team Lead, you will be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience
- You’ll inspire and empower them to take action against food waste and to become part of the movement
- You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone
- You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
- You will handle priority situations (urgent cases) as well as contact stores proactively when necessary
- You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour
- You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success
- You will be our best ambassador by embodying the philosophy and tone of our brand
- You will collaborate closely with other teams to spot challenges early on and enhance efficiency
Application process
- Submit your Resume and Cover letter in English
- Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging
- The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study
Our take
With more than one-third of food wasted in shops and restaurants, tonnes of otherwise quality goods are unnecessarily lost. Too Good To Go connects customers to restaurants and stores that have unsold, surplus food, offering steep discounts. Through this, businesses can sell surplus meals that would've otherwise gone to waste, and the environment wins as no food is wasted.
The company has certainly found its niche with sustainability-conscious consumers (a group that is growing in size as environmentally-focused consumers get more spending power). Too Good To Go's app has over 90M users across 18 countries and 215,000+ partners including retailers, hotels and restaurants such as ALDI, Carrefour, Accor and YO! Sushi.
The company is also creating a food waste movement website intended to be an informative source of knowledge regarding the issue. This is part of a wider strategy at raising awareness of the food waste problem, to get more users on board and further help the planet.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2021
$33.9m
CONVERTIBLE
Jan 2021
$31m
SERIES A
Total funding: $76.4m
Company benefits
- Personal and professional development opportunities in a fast-paced scale-up environment
Company HQ
Østerbro, Copenhagen
Leadership
Jamie Crummie
(Co-Founder)Studied Law at the University of Leeds.
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