Senior Manager of Business Operations, Cloudflare
RAM/BDR
More information about location
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, or a related field
- 6+ years of experience in a data analysis or related role
- Proficiency in Big Query, SQL, Designer, SFDC, and Tableau and at least two data analysis tools (e.g., Excel, Python, R)
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker)
- Strong analytical and problem-solving skills
- Communication skills, both written and verbal
Desirable
- Knowledge and expertise in Renewals and Inside Sales business mechanics, metrics, and processes
- Knowledge of A/B testing, predictive modeling, or machine learning basics
- Familiarity with CRM or ERP systems (e.g., Salesforce, SAP)
What the job involves
- We are seeking a highly analytical and detail-oriented Business Operations Data Analyst to join our team
- The ideal candidate will be responsible for supporting FY planning, territory segmentation, and quota setting within our Renewals and BDR organizations as well as collecting, processing, and performing analyses on large datasets to support strategic decision-makin
- Will also be engaged in forecasting, bookings, historical trending, and modeling
- You will work to identify trends, provide insights, and help drive data-informed decisions. Will need to automate and streamline processes and data sets, create single sources of truth, and work cross-organizationally
- Develop and maintain dashboards, reports, and visualizations using tools such as Excel, G-Sheets, Power BI, Tableau, Python, SQL, Designer and more
- Analyze data to identify trends, patterns, and outliers, and present actionable insights to stakeholders. Prepare executive level decks and representations of analysis for QBRs, planning, and ad hoc needs
- Work with stakeholders to define key performance indicators (KPIs) and track performance over time
- Create and maintain documentation for data processes and data dictionaries
- Collaborate with IT, RevOps, Marketing, CS, and Sales to improve data quality and data infrastructure
- Support ad-hoc data requests and provide timely reporting as needed
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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