Lead Solutions Engineer, Afresh

• You have significant experience managing customer relationships and leading technical projects in fast paced environments
• You are excited to reduce fresh food waste in the grocery industry, and help the planet in the process!
• This role is ideal for someone who is proficient in internal technical project management, and also excels in client-facing situations
• Candidates must also possess data transformation and design experience, as well as proven abilities to work jointly with data engineers, data scientists, and subject matter experts to manage refinement and implementation of customer integration requirements
• Organizational skills, strong attention to detail, and ability to communicate details across levels and profiles
• Proficiency in SQL, Excel, and Tableau or other dashboarding tools used in an analyst’s toolkit
• Ability to continuously learn, work independently, and make decisions with minimal supervision to keep projects on track
• Open to travel (up to 10%)

Desirable

• As a Solutions Engineer at Afresh, you will work directly with our grocery retail partners and Afresh colleagues to deploy our purpose-built fresh food solution and bring tangible, lasting impact to our partners
• Externally, you will build effective partnerships with our customers to drive the success of our end-to-end integrations
• You will utilize a unique skillset at the intersection of data architecture, operations, and predictive analytics to interpret customers business needs into technical design for integration to the Afresh platform
• Internally, you'll help lead our integrations cross-functionally and act as the connecting force between our integration technology and customer’s operational reality as we build to an even larger scale
• A typical day might involve discussing data architecture with engineers, digging into customer data, and establishing technical implementation strategies and specifications for your team
• Lead technical activities with customers, deeply understanding their IT systems and data outputs and how these map to the Afresh solution
• Analyze and validate data against Afresh’s requirements
• Collaborate with engineers and customers to determine novel ETL solutions to extract the signal we need from customer data
• Balance business and customer needs with technical constraints to get cross-functional consensus on innovative solutions, acting as a consultant and partner to technical teams
• Lead technical integration work internally, coordinating across stakeholders spanning data engineering, product engineering, and data science
• Identify technical risks, develop mitigation strategies, and lead integration improvements to completion
• Capture learnings and best practices from integration efforts to create a sustainable, replicable playbook for future integrations across retailers’ fresh departments