Senior Manager of Payments Program Management, eBay

• 10+ years of project or program management experience, with at least 5 years in a team leadership role
• Bachelor’s degree or equivalent experience in Business, Project Management, or a related field
• Strong understanding of change management, root cause analysis, and process improvement methodologies
• Proven success managing multiple, large-scale projects with cross-functional teams
• Proficiency in project management tools (e.g., Asana, MS Project, JIRA)

Desirable

• The Payments team at eBay is integral to ensuring seamless, secure, and innovative transaction experiences for our customers
• We are looking for a strategic Senior Manager, PMO to lead key project management functions across our Payments organization
• This role will focus on managing complex initiatives that drive innovation, enhance payment experiences, and support process standardization to improve operational efficiency
• As the business owner for payments projects, you will collaborate with cross-functional partners in Product, Engineering, Finance, Compliance, and Risk teams to deliver scalable, effective solutions that align with eBay's global payment strategy
• Team Leadership: You will lead a team of seasoned Payments Program Managers and will provide guidance, mentorship, and development support, driving accountability and collaboration to achieve collective goals
• Strategic Project Leadership: Drive the strategic roadmap for key payments initiatives, overseeing all phases of the project lifecycle from scope definition through to successful deployment
• Cross-Functional Collaboration: Act as a liaison between payments, finance, product, and tech teams to ensure alignment on business requirements, timelines, and resources needed to complete project goals
• Process Improvement and Standardization: Lead the design and implementation of streamlined, automated processes and develop insights for continuous improvements
• Stakeholder Management: Engage regularly with senior leaders and partners across departments to align project objectives and gather feedback, ensuring transparency and alignment
• Risk Management and Problem Resolution: Proactively identify risks, initiate mitigation plans, and troubleshoot challenges that arise during project execution
• Metrics and Performance Tracking: Use data analytics to track project progress and key performance indicators (critical metrics), making data-backed adjustments as necessary
• Program Ownership: Oversee and drive the experience roadmap for payments, serving as the business lead to manage all stages of the product lifecycle
• Operational Efficiency: Identify and implement process enhancements to improve payments operations, reduce bottlenecks, and deliver effective end-to-end experiences
• Data-Driven Decision Making: Leverage insights and feedback to inform prioritization and make data-driven recommendations for payments initiatives
• Leadership Alignment: Facilitate alignment across senior leadership through clear communication, reporting, and updates on key initiatives
• The role is designed to empower the Senior Manager, PMO - Payments and Financial Services to impact eBay’s global operations positively and directly contribute to our mission of delivering a seamless payments experience for our partners