Technical Solutions Engineer, BR-DGE

• Exceptional communication skills with a proven track record of effortlessly explaining complex technical concepts to non-technical stakeholders and business needs to developers
• Proven experience in a client facing technical support, solutions engineering, BA, or product-focused role
• Experience running client scoping workshops and requirements capture and translation
• Prior experience in a fast-paced, agile, or scaling environment where you are comfortable being autonomous, managing multiple tasks, and maintaining sharp attention to detail
• Hands-on experience with API integration, RESTful services, and troubleshooting web technologies (HTML, CSS, JavaScript)

Desirable

• We are looking for an adaptable and proactive Technical Solutions Engineer to join our fast-growing team
• Our platform operates in a niche, high-value space specialising in online, merchant-initiated payments
• This is a dynamic, hybrid role positioned right at the intersection of our commercial pipeline and live client operations
• It is not an all-out, targeted pre-sales position, nor is it a pure backend support ticket role
• Instead, you will act as the bridge between our business, our prospects, and our existing clients, supporting conversations with prospects, handling solution scoping, and ensuring long-term technical satisfaction
• This role is for a natural problem solver
• We value adaptability and communication above rigid job titles
• We know brilliant technical minds come from all areas of tech; whether your background is as a Technical Business Analyst, Product Owner, Technical Account Manager, Solutions Engineer, or Technical Support Engineer, we want to hear from you
• Partner with commercial teams during the later stages of the sales cycle to support conversations with prospects, map technical requirements, and provide validation
• Design, scope, and support the implementation of technical solutions for payment gateway integrations, transaction processing, fraud prevention, and other payment-related services
• Act as the primary technical point of contact for enterprise clients during the onboarding process and post-deployment, delivering exceptional technical account management
• Support the integration of payment solutions with client’s existing architecture, including e-commerce platforms, mobile applications, and operational or financial reporting systems
• Provide rapid troubleshooting support and coordinate technical testing across different environments to resolve integration and transaction issues with minimal client disruption
• Contribute to and maintain detailed documentation, creating integration guides, troubleshooting manuals, client solution capture (high-level architecture and transaction flows), client-specific configurations, test plans, and training materials for merchants
• Collaborate closely with software developers and our product team, translating real-world merchant feedback and project status reports into clear suggestions for platform improvements