Senior Client Success Manager, Sage
$140-170k
+ Stock options
3-5 days a week in office (Union Square, NY)
Modern operating system for senior care
Be an early applicant
Modern operating system for senior care
21-100 employees
Be an early applicant
$140-170k
+ Stock options
3-5 days a week in office (Union Square, NY)
21-100 employees
Company mission
Sage's mission is to improve the care and quality of life for caregivers and older adults.
Role
Who you are
- At least seven (7) years of experience working in a client success or account management role at high growth saas companies
- Experience in managing enterprise level accounts with senior stakeholders
- Proven track record of driving high NRR and renewal rates
- Self-starter with desire to take ownership of key company initiatives and drive success; thriving in ambiguity and not scared of a challenge
- Passion for Sage's mission to improve care for older adults and their caregivers
Desirable
- Demonstrated expertise in executive stakeholder management, data-driven decision making, building scalable processes, and driving measurable customer outcomes
- Strong communicator with the ability to influence cross-functional priorities and translate customer insights into product and business decisions
- Industry expertise in senior living or related sectors, with the ability to apply that knowledge to deliver customer value
What the job involves
- Sage is hiring a Senior Client Success Manager to own relationships with regional and community leaders across strategic operators
- You will guide customers through the full post sales lifecycle, drive strong adoption of our nurse call, fall detection and analytics products, and lead pilots that demonstrate measurable impact that results in Net Operating Income (NOI)
- You will run QBRs in partnership with the Growth team for regional and C-suite stakeholders, present clear analytics on impact, and align on priorities for each quarter
- This is a field forward role with regular on site time to understand how Sage is used in daily practice, strengthen staff engagement, and champion customer feedback internally
- Own strategic relationships with regional operators and community leadership teams, understand their operational goals, and ensure Sage is positioned as a trusted partner in improving resident safety, caregiver workflow, and NOI outcomes
- Define success plans for each community and client enterprise, set measurable quarterly targets, and guide partners toward goals related to adoption, response time improvement, clinical workflow efficiency, and expansion readiness
- Lead QBRs with regional and C-suite stakeholders that showcase the value of Sage
- Surface and qualify expansion opportunities (CSQLs) across communities, partner with the Growth team to shape clear “why expand” business cases
- Analyze resident care, clinical, and staffing data to identify trends and insights at both the community and portfolio levels, translating findings into clear value and actionable recommendations
- Observe and understand how users are using Sage, identify areas of improvement and communicate feedback to teams internally
- Serve as the voice of the customer by capturing on the ground insight and translating it into clear, actionable needs for Product, Engineering, and Support
- Travel expected 25%
Our take
In the event of an accident or fall, elder care facilities largely rely on outdated nurse call systems, which can mean residents wait longer than necessary to receive care or attention. Sage solves this problem by providing carers and institutions with a modern operating system.
Sage's caregiver app allows carers to identify patients in need of help, as well as providing tools for triage and the reviewing of care information. As one of the first companies to bring a data-driven approach to elder care in this way, Sage has received strong attention and raised an impressive $35 million in funding in 2024.
The age-tech market is growing steadily, and becoming more competitive, which means Sage will need to invest heavily in scaling its outreach in order to consolidate its progress. That said, it has established an early foothold which gives it a place to work from as it develops into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2024
$35m
SERIES B
Oct 2023
$15m
SERIES A
Total funding: $59m
Company benefits
- Regular off-sites, outings, and team meals
- Office lunches and snack bars
- Stock options
- Fully-paid health insurance coverage
Company HQ
Midtown Manhattan, New York, NY
Leadership
Ellen Johnston
(CPO & Co-Founder)Was Co-Founder, Creative Director and CEO of Makr. Also worked as Director of Digital Experience at Staples.
Matt Lynch
(CTO & Co-Founder)Was a Senior Software Engineer at the Naval Surface Warfare Center, and was Software Engineering Group Lead at Palantir Technologies.
Raj Mehra
(CEO & Co-Founder)Co-founded Coupon Doc and was head of Corporate Development at Palantir Technologies. Also worked as Head of Strategy and Operations at Cedar.
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