Client Success Manager, Sage
$140-190k
+ Stock options
3-5 days a week in office
Modern operating system for senior care
Be an early applicant
Modern operating system for senior care
21-100 employees
Be an early applicant
$140-190k
+ Stock options
3-5 days a week in office
21-100 employees
Company mission
Sage's mission is to improve the care and quality of life for caregivers and older adults.
Role
Who you are
- Bachelor's Degree
- At least five (5) years of experience working in a client success or account management role
- Excellent written and verbal communication skills
- Proven experience owning and managing client relationships
- Data-driven mindset with ability to problem solve and wear multiple hats
- Self-starter with desire to take ownership of key company initiatives and drive success; thriving in ambiguity and not scared of a challenge
- Passion for Sage's mission to improve care for older adults and their caregivers
Desirable
- Healthcare industry experience
- Experience working in client success and building digital tools to scale processes
- Experience building and leading a team
What the job involves
- Sage is actively searching for a Client Success Manager to develop and nurture key stakeholder relationships at the individual facility and regional levels, and drive incremental revenue for our customers
- The goal of the CSM role is to bridge the gap between sales and customer support, enhance product value, and reduce churn
- As part of the Client Success team, you will be responsible for defining and driving success for clients, while ensuring end-user engagement, satisfaction and utilization with our product
- This position will require regular domestic travel to spend time in-person with community leadership teams and regional operations and clinical partners
- Build strong partner relationships with management and staff at facilities, in addition to regional corporate stakeholders
- Define success for clients and develop strategies to achieve established goals such as: identifying incremental revenue opportunities for individual communities MoM, reducing caregiver response time to resident alerts, and/or improving caregiver satisfaction with their nurse call system
- Create and share analytics reports with facility and regional partners; derive insights from data to help drive efficiencies
- Generate excitement and motivate staff to use the product and be advocates for Sage
- Observe and understand how users are using Sage, identify areas of improvement and communicate feedback to teams internally; you are the voice of the customer
- Organize and report usability issues to the internal team on a weekly basis
Our take
In the event of an accident or fall, elder care facilities largely rely on outdated nurse call systems, which can mean residents wait longer than necessary to receive care or attention. Sage solves this problem by providing carers and institutions with a modern operating system.
Sage's caregiver app allows carers to identify patients in need of help, as well as providing tools for triage and the reviewing of care information. As one of the first companies to bring a data-driven approach to elder care in this way, Sage has received strong attention and raised an impressive $35 million in funding in 2024.
The age-tech market is growing steadily, and becoming more competitive, which means Sage will need to invest heavily in scaling its outreach in order to consolidate its progress. That said, it has established an early foothold which gives it a place to work from as it develops into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2024
$35m
SERIES B
Oct 2023
$15m
SERIES A
Total funding: $59m
Company benefits
- Regular off-sites, outings, and team meals
- Office lunches and snack bars
- Stock options
- Fully-paid health insurance coverage
Company HQ
Midtown Manhattan, New York, NY
Leadership
Ellen Johnston
(CPO & Co-Founder)Was Co-Founder, Creative Director and CEO of Makr. Also worked as Director of Digital Experience at Staples.
Matt Lynch
(CTO & Co-Founder)Was a Senior Software Engineer at the Naval Surface Warfare Center, and was Software Engineering Group Lead at Palantir Technologies.
Raj Mehra
(CEO & Co-Founder)Co-founded Coupon Doc and was head of Corporate Development at Palantir Technologies. Also worked as Head of Strategy and Operations at Cedar.
Salary benchmarks
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