Customer Operations Systems & Insights Manager, Sedna
Maternity Cover
£65-75k
3+ days a week in office (Victoria, London)
Data-driven communication platform
Posted today
Data-driven communication platform
101-200 employees
Posted today
£65-75k
3+ days a week in office (Victoria, London)
101-200 employees
Company mission
To transform global trade by streamlining communication, enhancing decision-making, and driving profitability for businesses operating in complex, high-volume environments.
Role
Who you are
- Thrive in structured chaos - comfortable translating strategy into tangible systems and repeatable processes
- Have a bias for execution - you get things done quickly and iterate fast
- Understand SaaS business rhythms and the importance of data in customer operations
- Have strong technical proficiency across tools like Salesforce, Notion, and workflow automation platforms
- Are curious about AI and eager to experiment with how it can drive efficiency and insight
What the job involves
- The Customer Operations Systems & Insights Manager is a highly hands-on role responsible for executing against the operational backbone of the Customer Operations organisation
- This role drives efficiency, clarity, and scale across systems, reporting, and process, ensuring the team operates with precision while embedding AI-driven insights into day-to-day workflows
- You’ll be the operational doer and connector by translating strategy into action through systems thinking, automation, and data-driven decision-making
- Systems Ownership: Maintain and optimise the tools underpinning Customer Operations (e.g. Salesforce, Notion, Jira, data dashboards) to ensure information flows seamlessly across teams
- Reporting & Insights: Build and refine reporting frameworks for capacity, delivery performance, adoption, and value realisation. Enable leadership to make fast, data-led decisions
- Operational Efficiency: Identify process gaps and implement scalable solutions that reduce manual effort and increase consistency across Delivery, Success, and Support
- AI & Automation Enablement: Pilot and deploy AI tools that streamline workflows (e.g. task automation, summarisation, forecasting). Act as the internal champion for operational AI adoption
- Cross-Functional Execution: Partner with Finance, Product, and Sales Ops to align systems, reporting, and process standards across the customer lifecycle
- Operational Governance: Ensure documentation, workflows, and playbooks are up to date and accessible in Notion and other internal systems
Application process
- Recruiter Screen
- Take-home task
- Hiring Manager and Task presentation
- Culture Interview
- Offer
Salary benchmarks
Our take
Sedna is a data-driven communication platform built to drive profitability in Maritime, by lightening the manual work of managing email and presenting data so teams can make better decisions.
Sedna provides its customers, who are some of the largest maritime and supply chain businesses in the world, with a competitive edge by seamlessly connecting their work ecosystem with their email, leveraging data and messages to empower teams with vital context and faster ways to manage their inboxes.
Founded in 2017 by maritime and technology expert Bill Dobie, Sedna is backed by world-leading global VC and PE firm, Insight Partners, alongside Stride.VC, Chalfen Ventures and the SAP.iO fund – with $86m publicly disclosed investment to date.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2023
$42m
LATE VC
Jul 2021
$34m
SERIES B
Total funding: $89.5m
Company benefits
- Flexible working hours: From early birds to night owls, we know that everyone works differently, so we encourage flexibility and support a mix of working in the office and working from home
- Private healthcare: We provide private health care, including dental, optical, mental health and other health support through AXA
- Enhanced parental leave: Sedna grants 16 weeks of fully paid leave to the primary parent and six weeks of fully paid leave to the non-primary parent, whether via birth, adoption, or foster care
- Learning and development opportunities: Through our online microlearning platform 5mins, conference and event opportunities, and live learning sessions, we are always helping you build your skills and network
- Wellbeing benefits: Sedna’s UK employees (permanent) have access to a wide selection of gyms and studios via Gympass, as well as wellness coaches, 1:1 training, nutritionists, premium memberships to Headspace and Strava, nutrition apps, financial wellbeing apps and more
- Regular socials: We are a friendly and collaborative office, hosting regular socials and catch-ups in our office or at external venues to stay connected and celebrate wins
Company values
- Stay ahead, stay agile: - We don’t just adapt, we anticipate change and act with confidence. - Curiosity, data, and customer insights help us stay ahead of the curve. - We embrace challenges as opportunities and remain resilient under pressure. - By staying open to new ideas and ways of working, we lead the future.
- Execute with focus: - We turn strategy into action, delivering results that matter. - Every initiative counts, discipline and ownership drive business impact. - We make smart decisions with speed, balancing pace and precision. - Clear priorities keep us focused on what moves the needle.
- Work together, win together: - Collaboration is our superpower—we succeed as one team, internally and with customers. - We co-create solutions, seek feedback, and build the future of the OS together. - Strong relationships are built on trust, respect, and shared goals. - By aligning across teams and with customers, we unlock greater impact.
Company HQ
Westminster, London, UK
Leadership
Bill Dobie
(Founder & CEO)After a Political Science and Government degree at the University of British Columbia, Bill started their career as an Agent and Shipbroker before co-founding Navarik, a software service provider. In May 2017 they founded Sedna, where they have served as CEO since.
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