Director of Software Development, Dialogue
Platform
3+ days a week in office
Virtual healthcare provider for employers
Open for applications
Virtual healthcare provider for employers
501-1000 employees
Open for applications
3+ days a week in office
501-1000 employees
Company mission
Dialogue's mission is to remove barriers to high-quality healthcare through its virtual healthcare platform.
Role
Who you are
- Relevant work experience, including management experience
- A proven track record of performance in a role with similar responsibilities
- Strong leadership skills
- A strong DevOps/SRE mindset coupled with good Agile reflexes (teams are using ScrumBan processes)
- The ability to process and synthesize information
- A focus-driven mindset that gets things done and works on what matters
- Strong communication skills and the ability to adapt to different audiences, including external clients and internal stakeholders
- Strong interest in technical work and desire to code (fyi, our main techs are Python, Terraform, k8s)
- A burning desire to have an impact on people’s life
- Healthcare knowledge is a plus
- B.S., M.S., or Ph.D. in Computer Science or related technical field a nice to have
What the job involves
- Reporting to Steve Mercier, Vice-President of Engineering - Platform, you’ll be working on Dialogue’s Integrated Health Platform™, and more specifically leading the Platform teams
- Some examples of platform capabilities are events systems, authorization systems (ex: openFGA), monitoring and alerting capabilities, k8s clusters for applications and services deployments, etc
- Directors of software development at Dialogue put their engineering expertise and management experience towards the success of their teams in delivering solid software products, solutions and technology
- You will inspire, support and promote the growth of your team members
- Your skills at managing internal and external stakeholders, managing projects, costing and budgeting will be put to good use
- You and your teams will join the Platform group in designing and building technically innovative solutions that empower our Integrated Health Platform™
- In many ways, you will be seen as a Technical Product Manager for the Platform
- People who depend on Dialogue for a highly scalable, performant and reliable platform benefit directly from the work you’ll do
- You’ll be a primary driver in building a culture with strong engineering values and goals
- Lead, mentor, and grow a high-performing platform engineering team while managing performance and career development
- Foster a culture of collaboration, innovation, and continuous improvement
- Oversee two ScrumBan teams with tech leads, ensuring timely delivery of high-quality software aligned with company goals
- Provide architectural guidance, ensuring long-term platform viability and participation in architecture discussions
- Collaborate with leadership on personnel allocation, project management, and cross-functional initiatives
- Oversee the DevOps guild, promoting best practices across the engineering organization
- Stay hands-on enough to coach and mentor team members
- Define and execute the long-term vision for platform infrastructure and software tools
- Act as a Technical Product Manager, aligning platform needs with company roadmaps and client commitments
- Improve engineering velocity and quality using KPIs like DORA and SPACE metrics
- Ensure platform availability, reliability, and scalability with CI/CD best practices, performance monitoring, and optimization
- Manage budget and resources efficiently, including cloud infrastructure procurement and cost tracking
- Oversee security, risk management, and compliance, including authentication, authorization, and bug bounty programs
- Communicate platform health, progress, and priorities to senior leadership and stakeholders, ensuring alignment across teams
Our take
Employers that offer their workforces healthcare benefits generally report higher engagement, productivity, and happiness levels in the workplace, but it isn't easy to do. Healthcare providers have lengthy waiting lists and focus heavily on physical health, whereas employees often experience problems perceived as less significant such as stress and mental wellness, prescription management, and financial obstacles.
Dialogue provides a telemedicine platform for employee benefits, partnering with employers to provide access to virtual healthcare solutions. The platform covers physical and mental health, prescriptions, access to health resources, work and career-related challenges, in addition to legal and financial support. This ultimately aims to humanize and broaden a company's healthcare perks outside of those of standard providers.
Dialogue has made a smart move by recognizing the significance of mental health and financial obstacles, tackling them within a unified platform. In addition to providing care for clients, the platform also benefits medical professionals greatly by matching them with relevant patients through the use of personal data. Dialogue was acquired by fellow Canadian health platform Sun Life in 2023 and itself acquired women's digital health and wellbeing platform Koble Care Inc. in 2024 to strengthen its product range for women's health.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2020
$22.8m
SERIES B
Jun 2019
$40m
SERIES B
Total funding: $78.8m
Company benefits
- Unlimited Dialogue access for you and your immediate family
- Flexible working hours to improve work-life balance
- Gym membership reimbursement
- Top-tier benefits (or health) plan for you and your family
- Delicious, healthy snacks and refreshments delivered to the office every week
- A beautiful new office in Old Montreal, and another conveniently located at Queen and John St. in Toronto
- A competitive salary and stock options in the company
- Paid time off to volunteer and give back to the community
- The opportunity to learn and grow professionally
Company HQ
Golden Square Mile, Montreal, QC
Leadership
Cherif Habib
(CEO)Experience as Co-Founder & Managing Director of Cesium Telecom, and CEO of EMcision.
Alexis Smirnov
(CTO)Experience as Senior Architect for Hooper. Was also Senior Solutions Architect and CTO for Radialpoint.
Salary benchmarks
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