Principal Solution Consultant, Socure
Post-Sales
$160-200k
+ Equity + Commission
Up to 30% travel
Digital ID verification & fraud protection
Open for applications
Digital ID verification & fraud protection
201-500 employees
Open for applications
$160-200k
+ Equity + Commission
Up to 30% travel
201-500 employees
Company mission
To verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
Role
Who you are
- Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience
- 10+ years of professional work experience with 5+ years of experience working in professional services, customer management, or in a sales engineering capacity
- Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software
- Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders in order to drive business results
- Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger)
- Ability to synthesize complex statistical observations into clear results and concrete recommendations (both verbally and in writing), with absolutely flawless communication skills and the ability to flex between concise and detail-oriented as the situation demands
- Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets
- Prior experience working with document image capture or other OCR or CV tools
- Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations
- Strong technical depth (ex. ML/DS technologies, SDLCs, RESTful APIs, RDBMS, etc.)
- Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
- Comfort with up to 30% travel—this is a remote role, with travel as required
What the job involves
- Here at Socure, you’ll work with a world class AI and ML platform designed to help companies more accurately understand who they should and shouldn’t do business with, enabling them to grow while minimizing risk
- The value that our solutions provide is clear, and as a Post-Sales Solution Consultant, you’ll make a real impact on how these companies think about their customers and fraud
- As a Post-Sales Solution Consultant (PSSC), your North Star is clear: ensure our customers are deriving maximum value from our solutions—across the board, all the time
- You’re not just a problem solver; you’re a trusted advisor, a champion builder, and the driving force behind customer success and retention
- You have Extreme Ownership of the accounts under your care. Your primary KPI? Net Dollar Retention
- Every action you take—whether it’s ensuring customers understand the ROI of our solutions, maintaining alignment with their strategic goals, or proactively addressing —should ladder up to improving NDR, as well as related metrics like Net Promoter Score, Time-To-Revenue, and Product/Version Adoption Rate
- You’ll ensure customers are fully aligned with our latest innovations, that they’re seeing measurable value, and that they recognize us as an indispensable partner in achieving their goals
- Foster relationships with key stakeholders, from champions to executive sponsors and economic buyers
- Serve as the intellectual peer of subject matter experts in our most strategic accounts, ensuring meaningful, advisory-level engagement
- Collect and analyze customer feedback data to establish a shared understanding of solution performance and value
- Work cross-functionally with Product & Engineering to ensure feedback mechanisms are robust and aligned with the next-gen innovations we’re delivering
- Own the QBR process to reinforce value, align on strategic priorities, and surface innovation opportunities
- Own the upsell and cross-sell POCs to demonstrate the value of additional solutions within existing accounts
- Lead both the strategic narrative and quantitative analysis during POCs, showcasing how new solutions address customer pain points, deliver measurable lift, and integrate seamlessly with their current workflows
- Ensure the adoption of next-gen models, including key features, incremental lifts, and real-world performance deltas
- Translate new qualitative innovations into quantitative lift, and use that lift to ensure prioritization
- Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities
- Collaborate with Data Science and Product as needed to provide clear, actionable insights
Our take
Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.
The engine delivered by Socure encompasses KYC (Know Your Customer), identity fraud detection, and document verification. With it, companies can scale rapidly by onboarding more good customers, and prevent online fraud. In addition, underbanked consumers who have been excluded from online services by outdated ID verification can gain access to critical benefits and services online.
Socure has rapidly escalated in popularity, and reached a valuation well over $1 billion. Though not immune from the economic downturn of late, which resulted in two high-profile rounds of lay-offs, the company has secured considerable additional funds that will strengthen its financial position as it moves to capitalize on the ever-growing importance of identity verification and trust.
Steph
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$450m
SERIES E
Mar 2021
$100m
SERIES D
Total funding: $646.6m
Company benefits
- Health: Comprehensive medical coverage, including vision, dental, and FSA
- Parental Leave: Generous leave allowance for parents-to-be
- 401k: Pre-tax savings for retirement
- Life Insurance: Protect your family in case of emergency
- PTO: Take as much time as you need, when you need it
- 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
- WFH Allowance: Generous reimbursement program to maximize your WFH setup
- Deskpass: Work in an office environment whenever you feel the need
- Mental Health Provider: Connect with clinicians when you need it
- Learning & Development: Self-education allowance & free career coaching
- Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
- Fertility Provider: Family planning solutions for those interested
- Personal Legal Support: Significant discounts with RocketLawyer
Company HQ
Incline Village, NV
Leadership
Johnny Ayers
(CEO)Founder & General Partner of Switch Hit Ventures. Having been a Senior Consultant at IBM, they became COO and Board Member of Endeavor Up. Since then, was an Advisor at Pager and later founded Socure in 2012.
Share this job
View 21 more jobs at Socure