Service Desk Analyst, Redgate Software
ÂŁ28-35k
5 days a week in office
Database DevOps and management solutions for developers
Be an early applicant
Database DevOps and management solutions for developers
501-1000 employees
Be an early applicant
ÂŁ28-35k
5 days a week in office
501-1000 employees
Company mission
To solve the complex challenges of database management and ensure security across the DevOps lifecycle.
Role
Who you are
- Experience using Microsoft operating systems and applications, including M365 productivity tools such as Word and Excel
- Strong analytical and problem solving skills, with the ability to troubleshoot creatively and pay close attention to detail
- Clear communication skills, with the ability to explain technical concepts to a non-technical audience
- Ability to manage multiple tasks at once and stay effective under pressure
- A genuine interest in learning and using new technology, and confidence suggesting ideas to improve how we work
What the job involves
- Everyone at Redgate relies on IT that just works, and when it doesn't, they rely on fast, friendly support to put things right. This role exists to be the first point of contact for IT issues across our offices, resolving what you can at first line and making sure everything else reaches the right team quickly
- You'll be the first point of contact for anyone at Redgate with an IT question or issue, whether they're in our Cambridge office or one of our offices around the world. It's a role where your instincts and problem solving make a real difference, whether that's spotting a trend before it becomes a bigger issue or finding a quick way to unblock someone
- You'll triage, log, and resolve incidents and requests, escalating to the Service Desk Engineers, Infrastructure team, or Security when needed
- You'll help onboard new starters, configure end user devices, and keep our IT equipment and documentation up to date
- You'll work closely with the wider Technical Operations team, sharing what you learn and helping improve how we support the business
- You'll have the chance to spot patterns and trends in the issues you see, and use that insight to help prevent problems before they happen
Application process
- Deadline to Apply: July 13, 2026 at 11:00 PM UTC
- Your application will be reviewed by a person. We don't use AI or automated tools to assess applications, and every profile is read by one of our Talent Partners
- You'll hear back within a few days. Whether it's a next step or a no, we aim to respond promptly so you're not left wondering
- Our interview process is straightforward and consistent. You'll find more detail on our typical hiring process below, so you know what's coming and why
Our take
As businesses become increasingly dependent on data, managing databases has become more complex. Companies need to move quickly while keeping systems secure and reliable. However, many still depend on manual processes and disconnected teams, making it harder to manage modern data infrastructure, especially as AI and cloud technologies continue to grow.
Redgate is helping companies tackle these challenges through database DevOps and lifecycle management tools. Its platform helps teams automate database changes, improve collaboration, and manage systems more efficiently and securely. Redgate, then, supports organisations throughout the full database development and deployment process.
More than 200,000 data professionals worldwide use Redgate's solutions too, signifying just how strong a position it has in the market. And with recent backing from Bregal Sagemount, the company plans to accelerate product innovation and expand even further so it can keep up with the ever-growing demand for secure, scalable data management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- We're reasonable: We treat everyone as we would want to be treated ourselves, even when the circumstances are difficult.
- We're ingeniously simple: Our best products and services are ingeniously simple. The same goes for how we work internally. We work best when we don't overcomplicate things.
- Transparency helps us continually improve: We make mistakes visible and share the evidence used to make decisions. No gossiping, no intrigue, no pussy-footing around problems.
- We do our best work in teams: We continually improve when we make the most of everyone's expertise. The company is more important than the team and the team is more important than the individual.
- When our customers succeed, so do we: At Redgate, your growth matters. You’ll have the freedom to develop the skills you want, in the way that works best for you—supported by guidance, resources, and encouragement every step of the way. Above are just a few of the ways we help people learn, grow, and thrive here.
- Don't be an asshole: No matter how smart you are, or how good you are at narrowly-defined tasks, there is no room for you here if you're an asshole.
Company HQ
Cambridge, UK
Leadership
Jakub Lamik
(CEO)Jakub joined Redgate in 2019 as CPO, moving into the role of CEO in 2021. Previously, they spent nearly 9 years at Arm in various roles, including VP of Product.
Kate Duggan
(CMO)Kate joined Redgate in 2015 as a Product Marketing Manager, since then, they have held a number of roles and became the CMO in 2021. Previously, they spent over 3 years at enLight as a Business Development Director.
Cassi Roper
(CRO)Cassie joined Redgate in 2006 working in Renewal Sales, since then, they have held a number of roles and became the CRO in 2023.
Steven Mitchell
(CFO)Prior to joining Redgate in 2022, Steven was the CFO at Six Degrees Group and Dreamland Margate. They also spent 4 years at eir Ireland as a Corporate Finance Director, Interim Group CFO and Chief Strategy Officer.
David Gummer
(CPO)Prior to joining Redgate in 2022, David was the Global Head of Service Strategy & Portfolio Management at Finastra, a Director of Product Management at NGA Human Resources and a Director of Product Management & Alliances at Lumesse. They also spent 8 years at BT as the Head of Corporate Development, GM - Online (BT Directories) and Telemetry/M2M (BT Redcare).
Graham McMillan
(CTO)Prior to joining Redgate in 2024, Graham spent 9 years at Elsevier as an Integration & Data Architect, Director of Software Engineering, and VP of Engineering. Prior to that, they spent 7 years at Oracle as an Enterprise Architect Senior Director.
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