Engineering Manager, Freenow
Customer Support
1 day a week in office
Multi-service ride-hailing app
Be an early applicant
Multi-service ride-hailing app
1001+ employees
Be an early applicant
1 day a week in office
1001+ employees
Company mission
To make urban mobility safe, reliable, accessible and sustainable for all.
Role
Who you are
- You have a strong software engineering background, building software systems for multiple years, ideally with Java or Kotlin
- You're familiar with financial processes such as charging customers, creating invoices, providing data to accounting
- You possess strong leadership skills and can effectively guide and motivate your team
- You are committed to continuous learning and professional growth, and you foster a culture of learning, knowledge sharing, and collaboration within your team
- Your way of communication is structured and transparent as well as polite but clear
- You have a growth mindset and can quickly adapt to change
- You are a creative problem-solver and enjoy finding innovative solutions to challenging engineering problems
- You are interested in leveraging LLMs to build the best customer and driver support experience
- Excellent English communication skills (written and verbal)
What the job involves
- We’re looking for a dynamic Engineering Manager to lead our Passenger and Driver Care team
- In this role you will rebuild a team to ship customer and driver support automations, build AI assist features and lead certain integrations, while working with talented frontend, backend and AI engineers
- If you’re ready to bring your ideas, lead with impact, and rebuild a team to deliver the best support experience, hop on board for your next ride with Freenow
- Ensure a sustainable delivery of your team while giving transparency, making pragmatic trade-offs and motivating the team with your positive energy
- Integrate and collaborate with other disciplines and other tech leads as one team
- Develop and improve processes and software development techniques together with your team
- Help your software engineers to grow: Help them with their weaknesses and foster their strengths, provide frequent feedback and set goals
- Foster autonomy in decisions and processes of your squad
- Work with the recruiting team: Not only on attracting but also on retaining and onboarding new team members
- Our Techstack: Java | Kotlin | AWS | Docker | Git | Kafka | ElasticSearch & more
Our take
Freenow is a multi-mobility app that's working to make getting around cities safer, faster, and more convenient. The platform puts safety first, connecting passengers with thousands of experiences, vetted drives across Europe. The app offers seven different ways to travel in one place, making it easy to choose the best option for any journey - whether that's a quick work commute, an airport run, or even a night out.
Freenow has a strong European footprint and is focused on working with professional taxi drivers rather than just ride-share amateurs. The service operates in over 180 cities across nine countries and has pickups points at 50 airports. Taxis arrive in an average of four minutes, and the whole experience is cashless, letting users travel like locals.
Recently, the company was acquired by Lyft in an impressive cross-marekt usage, the Lyft app was opened 4.6M times in Freenow's marekt since earl 2024, while Freenow was used 1.2M times in Lyft's territory. This merger could double Lyft's addressable market to over 300B trips per year. Freenow CEO Thomas Zimmermann and his team will continues leading operations across their nine countries and for users, this means the platform should get even better as both companies integrate their technologies and strengths to serve customers worldwide.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2014
$50m
SERIES C
Dec 2012
$30m
SERIES B
Total funding: $97m
Company benefits
- Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
- Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
- Welcome & anniversary gifts: We'll send you a little something to celebrate these special occasions.
- Mobility benefits card: Get from A to B on us. Every month you'll get a mobility budget to try out different transport options.
- Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
- Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
- Birthday off: Celebrate in style with an extra dy off each year.
- Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.
Leadership
Thomas Zimmermann
(CEO)Previously VP of Marketing and Operations at IONIQ Group, CMO at Goodgame Studios, Online Advertising Lecturer at macromedia hochschule für medien und kommunikation.
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