Senior Customer Support Engineer, Qdrant

• Strong experience in a customer-facing support or infrastructure role
• Proficiency in Go or Python
• Solid understanding of Kubernetes and container orchestration
• Experience with cloud environments (AWS, GCP, or Azure)
• Excellent communication and collaboration skills across technical and non-technical audiences
• A proactive, problem-solving mindset and willingness to take ownership
• Previous experience leading a support team or acting as the go-to person / frontman in a customer support function is very welcome
• Based in the EMEA region (mandatory)

Desirable

• We’re looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve complex technical issues but also has the potential and ambition to grow into a Team Lead role in the mid term
• This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup
• Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform
• Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers
• Collaborate with engineering and platform teams to resolve customer problems and influence product improvements
• Build and improve internal tooling for support workflows and observability
• Participate in the on-call rotation to ensure timely response to critical issues
• Create and maintain clear, useful internal and customer-facing documentation
• Lead by example through excellent technical work, initiative, and collaboration with stakeholders
• Grow into a leadership role, helping us scale the support team and shape our support processes and culture