Senior Director of Software Engineering, Salesforce

• This high-impact role requires both strategic leadership and deep technical expertise
• Deep knowledge of DNS protocols, architectures (authoritative and recursive), caching strategies, and anycast/multicast network principles
• Strong leadership and management capabilities, effectively guiding and developing engineers at all levels of experience
• Effective communicator with experience translating technical topics into business value and strategic impact with a proven ability to influence and persuade both technical and non-technical audiences
• Experience operating critical Internet infrastructure and services with High Availability and resiliency requirements
• Understanding of managed DNS providers and internal service discovery mechanisms. Proficient in operating systems in AWS, GCP, or Azure, including services like EC2, VPC, Lambda, S3, IAM, and Route 53
• Understanding of Infrastructure as Code (IaC) tools like Terraform, CI/CD concepts/tools , monitoring/observability/alerting tools (Grafana, Thousand Eyes)
• Background as a senior software development engineer with experience in hands-on design, coding and deploying large-scale applications with high availability and high security requirements
• Strong understanding of how Artificial Intelligence (A.I.) and Machine Learning (ML) technologies can be applied to infrastructure management, aiding software development, capacity forecasting, operations augmentation, support intake, and cost optimization
• Familiarity with predictive modeling, data science, and the application of analytics to cloud resource management

Desirable

• Salesforce is seeking a visionary and operationally disciplined Software Engineering leader to oversee its Global DNS Software Engineering and Operations teams
• This individual will lead the design, development, and operation of one of the industry’s largest and most critical DNS infrastructures, powering every product, customer interaction, and internal system across Salesforce
• Operating across AWS, Google Cloud Platform (GCP), and our privately owned data centers, this highly available and automated platform is foundational to the company’s success
• DNS engineering and operations teams are responsible for the full DNS stack, including authoritative and recursive systems, control planes, telemetry, alerting, and lifecycle automation
• Salesforce DNS platforms support all services globally and must meet demanding standards for uptime, performance, and correctness
• The role includes cross-functional collaboration with Infrastructure, Security, Product, and Engineering teams to align DNS strategy with broader business goals
• This is an exceptional opportunity to shape the next generation of critical infrastructure and directly impact how Salesforce runs its global platform
• Lead the design, development, and operation of Salesforce's global DNS infrastructure, spanning Public Cloud platforms (like AWS, GCP) and privately owned datacenters
• Own the full DNS stack including authoritative and recursive servers, control planes, telemetry, alerting, and lifecycle automation
• Ensure the availability, correctness, and fault tolerance of DNS services with a relentless focus on uptime and performance. (24x7x365)
• Lead the response and root cause analysis of DNS-related incidents with a strong emphasis on continuous improvement and learning
• Guide architectural decisions, oversee complex migrations, and ensure scalable, automation-first solutions are implemented
• Drive long-term vision for DNS within the company, including the evolution of service discovery and name resolution systems
• Partner with engineering, infrastructure, security, and product teams to align DNS systems with broader platform and business goals
• Represent DNS in company-wide initiatives and ensure that services meet the needs of internal and external stakeholders
• Lead the recruitment, development, and mentorship of a diverse team of engineers and operations staff. This includes driving hiring strategies, guiding performance, and fostering a culture rooted in ownership, technical excellence, and continuous learning
• Establish and monitor SLAs, KPIs, and operational metrics to ensure the team delivers against business and technical goals
• Provide input to strategic planning, resource forecasting, and budget allocation related to DNS and infrastructure services
• Effectively manage vendor relationships with our third party providers
• Experienced dealing and operating with domain name registries and registrars