Senior Specialist of IT Operations, Housecall Pro
$62-77k
Plus Equity
More information about location
Software for home service businesses & professionals
Be an early applicant
Software for home service businesses & professionals
501-1000 employees
Be an early applicant
$62-77k
Plus Equity
More information about location
501-1000 employees
Company mission
Housecall Pro's mission is to champion professionals with exceptional technology that makes their work simpler, smarter, and more profitable.
Role
Who you are
- 2+ years of professional experience in IT support, systems administration, or IT operations
- Proficiency in macOS and Windows troubleshooting and administration
- Strong familiarity with Okta and IAM frameworks and standards such as SAML, OAuth, and SCIM
- Understanding of networking concepts such as TCP/IP, DNS, DHCP, VPNs, and VLANs
- Experience leveraging AI or machine learning tools to optimize IT operations (e.g., ticket triage, or knowledge base enhancement)
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex cross-platform issues
- Excellent communication and documentation skills with a focus on customer empathy and technical clarity
- Proven ability to work in a dynamic, fast-changing environment, adapting to shifting priorities and business goals
- Experience mentoring peers and contributing to a culture of continuous improvement
- Bachelor’s degree or equivalent work experience
- What will help you succeed:
- Ownership: You take initiative, drive resolution, and proactively identify improvement opportunities
- Detail Oriented: You take pride in noticing the small things and go the extra mile to ensure things are done right
- Collaboration Skills: You work cross-functionally, partnering with internal teams and external vendors to deliver solutions
- Customer-Centric Approach: You deliver outstanding support to all employees, including executives, with professionalism and empathy
- Adaptability: You thrive in a high-growth, rapidly evolving tech environment
What the job involves
- Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes
- We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well
- We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros
- As a Senior Specialist, IT Operations, you play a critical role in ensuring the seamless functioning, security, and scalability of our technology infrastructure
- This role goes beyond just providing basic support — it involves serving as a point of escalation, driving process improvements, and using automation and AI to enhance the efficiency and impact of the IT Operations team
- As a senior team member, you troubleshoot complex technical issues, support initiatives to improve IT workflows, assist in implementing new systems and processes, and share knowledge to support peer development
- Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
- Provide first-line technical support for hardware (macOS and Windows) and software issues
- Serve as a point of escalation for advanced technical issues, providing guidance and mentorship to IT Specialists and other team members
- Troubleshoot and resolve complex issues involving SaaS tools (e.g., Okta, Google Workspace, Zoom, Slack)
- Support and enhance the onboarding/offboarding processes, ensuring secure and efficient user provisioning through tools like Okta
- Identify opportunities to integrate AI tools into IT workflows, using automation and AI-driven analytics to enhance troubleshooting, ticket triage, and asset management
- Collaborate with the IT team to evolve existing processes and implement new frameworks in response to shifting business needs
- Manage and maintain accurate documentation of procedures, configurations, and system standards
- Coordinate with 3PL vendors and internal teams to manage equipment logistics, inventory, and procurement
- Participate in an on-call rotation to address urgent after-hours support requests
Our take
Housecall Pro offers an all-in-one business management app for home-services professionals operating HVAC, plumbing, electrical, and landscaping businesses.
The resurgent home services market is expected to be worth well over $1 trillion by 2030. With the vast majority of businesses in the space either small or medium sized, there’s obvious value in backend software to take care of laborious but necessary admin in one place.
After five years as a Board Member, Michael Beaudoin became CEO in 2020 to help lead the company’s expansion. Considering that Beaudoin previously spent 13 years at the helm of highly successful home contractor marketplace HomeAdvisor, this seemed to be a shrewd move.
Indeed, the decision has been validated by the company’s 50% year over year growth since then, coupled with its major fundraising efforts and continued expansion within the US and Canada.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes an ergonomic standing desk (don’t worry you can sit, too), chair, computer, and accessories. Already got a sweet home office? We’ll only send you what you need! We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums. We even have an option for free medical insurance!
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO, not founder)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(President)Was CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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