Customer Care Associate, tentree
Part-time
$21 CAD per hour
More information about location
Office located in East Vancouver
Sustainable clothing brand
Be an early applicant
Sustainable clothing brand
21-100 employees
Be an early applicant
$21 CAD per hour
More information about location
Office located in East Vancouver
21-100 employees
Company mission
To empower humanity to make an impact through trees.
Role
Who you are
- The ideal candidate is someone who is motivated, empathetic, and committed to providing an exceptional level of service to all of our current and future customers
- 1+ years of relevant customer service experience
- Familiarity with e-commerce platforms such as Gladly, Shopify, and NetSuite is an asset
- Excellent verbal and written communication skills
- Ability to handle confidential information with a high level of discretion and professionalism
- Strong organizational and time management skills, with a high attention to detail
- Able to work an average of 20 hours per week, with flexibility to increase availability during peak periods
- Strong interpersonal skills, with the ability to work both independently and collaboratively
- Positive attitude with a proactive, solutions-oriented approach
- Willingness to learn and grow in a dynamic, fast-paced environment
- Passion for environmental sustainability and a desire to make a meaningful impact
- If you have a passion for people and making a positive impact on our planet, we'd love to hear from you!
- The successful candidate must be located in the Greater Vancouver Regional District and able to commute to the office when needed
What the job involves
- We are looking for a Part-time Customer Care Associate to join our Operations team
- Reporting to the Senior Manager, Sales Operations, you will be responsible for building long-lasting connections with our customers by addressing their needs and providing meaningful solutions in a timely manner
- Provide an outstanding customer experience across email, phone, live chat, and social media
- Practice active listening to identify and acknowledge customer concerns, offering appropriate solutions to prevent escalation
- Process order changes, manage out-of-stocks, and create/authorize returns, along with other tasks required to support smooth Customer Care operations
- Educate customers on tentree products, materials, manufacturing practices, tree planting, and broader sustainability initiatives
- Collaborate with warehouse partners to coordinate order processing and shipments, and initiate investigations with shipping carriers for lost or damaged parcels
- Proactively identify areas for improvement and partner cross-functionally to support customer retention
- Support administrative tasks and process improvement projects as needed
Our take
A worldwide increase in awareness of the negative effects that fossil fuels have on the planet has led to many companies and individuals actively attempting to reduce their carbon footprint. However, less attention is being put on the importance of trees and natural habitats to the planet, which are routinely destroyed by large brands within clothing and other industries.
Tentree sells sustainable clothing and accessories, aiming to provide organic clothing that minimizes its carbon footprint whilst contributing to sustainability projects. The company achieves this by promising to plant ten trees for every product sold, manufacturing its products through sustainable materials at ethical factories, and collaborating with habitat preservers such as National Geographic.
Whilst other brands claim to plant trees whenever they sell a product, Tentree stands out by existing primarily as a sustainable B Corporation helping habitat preservation, whilst also planting trees to counteract its carbon footprint. The company takes this further by ensuring that the materials used and the manufacturing process are carbon-minimal, ultimately contributing to the company becoming fully carbon-negative.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Company benefits
- Extended Healthcare Plan: Because accessible healthcare is something our team cares deeply about. Doing your best work starts with feeling your best, consistently
- Generous Paid Days Off: We believe that rest is as important as action. At Tentree, we reward taking time off in a way that renews you
- Ability To Work From Home With Flexible Hours: Fact: everyone has different hours of the day that they feel most productive. We do our best to honor this
- Opportunities For Training and Development: Interested in another part of the business? We believe that knowledge is power, so we do our best to make the entire business your oyster
- Employee Discounts: We repeat, employee discounts. We’re really proud of all the products we create and the good they do, so naturally, we want to make it easy for our employees to rep Tentree wherever they go
- Discretionary Bonus: We’re in the business of rewarding good work. If you're passionate about what you do and it shows, we want to thank you in a tangible way
Company HQ
Mount Pleasant, Vancouver, BC
Leadership
Derrick Emsley
(CEO & Co-Founder)Experience as co-founder of Greenfield Carbon Offsetters from 2007 to 2011. Co-founder and CEO of Veritree since 2021.
David Luba
(Director of Sales & Co-Founder)Experience as a Sales Professional for Future Shop. Co-founder and Head of Partnerships for Veritree since 2021.
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