Enterprise Client Partner, NimbleRx

Customer Success

$125k

+ Base salary plus commission

Senior and Expert level

San Francisco Bay Area

More information about location

Office located in Redwood City, CA

Pharmacy tech platform

Job no longer available

Pharmacy tech platform

101-200 employees

HealthcareB2CRetailB2BPersonal healthLogisticsDeliveryMedTech

Job no longer available

$125k

+ Base salary plus commission

Senior and Expert level

San Francisco Bay Area

More information about location

Office located in Redwood City, CA

101-200 employees

HealthcareB2CRetailB2BPersonal healthLogisticsDeliveryMedTech

Company mission

To bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients.

Job

Company

Role

Who you are

5+ years of experience in Enterprise Customer Success Management
3+ years of experience industry or related company experience
Excellent project management and organizational skills in a high pressure environment, working with high value customers
Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
High energy, go-getter with fresh ideas who takes the initiative to get things done
Bachelor’s degree preferred or similar working experience

What the job involves

As an Enterprise Client Partner (Customer Success) Manager, you will be a trusted advisor to key named / strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance
Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
Manage complex integration cycles with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.)
Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
Work closely with your Account Executive counterpart to develop a joint success plan for your customers
Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
Maintain a deep understanding of our product and speak with customers about the most relevant features / functionality for their specific requirements
Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly and Strategic Business Reviews
Work closely with Product and Engineering on identification / tracking of enhancement requests
Handle escalations and work across teams to resolve issues
Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

Our take

NimbleRx is a logistics tech app aiming to improve medication access for customers across the US by partnering with local pharmacies to facilitate prescription deliveries via the app, similar to ordering an Uber. This service aligns with the growing consumer preference for on-demand home delivery.

NimbleRx's significant growth was catalysed by its 2021 partnership with Uber, leveraging Uber's extensive network to expand its footprint across the US. This partnership not only boosted NimbleRx's visibility and reach but also contributed to a remarkable revenue of $1B in 2021, highlighting the synergy between the two companies.

The partnership has enabled NimbleRx to secure collaborations with larger pharmacy chains, positioning it to attract a broader customer base just below industry giants like Walgreens Boots Alliance and CVS Health. These alliances are crucial for NimbleRx to remain competitive as these major players develop their own prescription delivery services.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

24% employee growth in 12 months

Glassdoor (2.6)

Company

Funding (last 2 of 5 rounds)

Jul 2022

$25m

LATE VC

Apr 2018

$20m

SERIES C

Total funding: $85.3m

Company benefits

Health insurance (medical, dental, and vision)
Retirement benefits
Remote, hybrid and flexible work options

Company HQ

Centennial, Redwood City, CA

Leadership

Talha Sattar

(Founder & CEO)

Founded Mandi Fresh before taking up an MBA at Stanford. Then worked at McKinsey as an Engagement Manager before founding Nimble in 2014.

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