Director of Product Strategy & Experience, Modus Create

• Passionate about intuitive user experiences, you leverage customer insights, behavioral data, and market trends to shape impactful products
• Proven Experience in Go-To-Market Strategy – You have successfully led GTM strategy execution, working closely with sales, marketing, and customer success to ensure strong market positioning and adoption
• Track Record in Product-Led Growth & Retention – You understand how to drive engagement, maximize customer retention, and optimize product adoption through UX strategy, data-driven decisions, and innovative product solutions
• Commercial Experience in UX & Customer-Centric Product Design – You advocate for seamless, engaging digital experiences that enhance usability, drive conversions, and improve customer lifetime value (CLV)
• Experience in Competitive Analysis & Positioning – You know how to leverage market intelligence, behavioral insights, and competitive research to shape product strategy and differentiation
• Leadership & Team Development – You have a track record of hiring, mentoring, and scaling product teams, ensuring that people development aligns with business objectives
• Expertise in AI, Automation, & Emerging Technologies – Familiarity with AI-driven personalization, automation, and data analytics to optimize user engagement, retention, and product performance
• Reliable high-speed internet is a must!

• You are a strategic leader at the intersection of product strategy, user experience, and customer focus
• With a proven ability to align product management, UX design, and service delivery with GTM strategy and revenue goals, you drive innovation, optimize product-market fit, and enhance competitive differentiation
• A collaborative leader, you ensure Product Managers, Business Analysts, and UX teams work cohesively to deliver user-centric solutions that maximize adoption, retention, and business success
• Define & Execute Product Strategy – Develop a go-to-market and product experience strategy that aligns with business growth, revenue objectives, and customer engagement
• Ensure that product-market fit, differentiation, and customer needs remain at the core of decision-making
• Lead Product Roadmap & Market Positioning – Oversee the creation and execution of product roadmaps that maximize market opportunities, user experience, and long-term retention
• Ensure that customer insights, competitive intelligence, and business strategy shape prioritization
• Drive GTM Success & Cross-Functional Collaboration – Partner with marketing, sales, and customer success teams to ensure products are positioned effectively, solve real customer pain points, and align with revenue goals
• Develop sales enablement strategies to improve product adoption and drive business growth
• Enhance Customer Experience & Engagement – Champion a human-centered design approach, ensuring that product experiences are intuitive, engaging, and aligned with customer expectations
• Work closely with UX teams to create seamless end-to-end customer journeys
• Optimize Product Growth & Scalability – Lead initiatives that improve product adoption, retention, and revenue impact
• Utilize data-driven insights to identify opportunities for growth, efficiency, and scalability
• People Leadership & Team Development – Mentor and develop a high-performing product team, fostering a collaborative, results-driven culture
• Drive career growth, professional development, and strategic alignment within the team
• Market Insights & Competitive Positioning – Stay informed on emerging trends, competitive dynamics, and UX best practices. Use insights to refine product offerings, strengthen differentiation, and enhance customer experience
• You’ll drive product and market strategy, ensuring that products are competitive, impactful, and customer-centric
• You’ll work closely with executive leadership, shaping the future of go-to-market execution and product experience
• You’ll mentor and grow a high-performing team, ensuring product excellence through collaboration, strategy, and execution
• You’ll lead customer experience initiatives, optimizing product usability, engagement, and long-term retention
• You’ll be at the forefront of digital transformation, working on cutting-edge technologies and user experience innovations
• Overlap with some EST hours daily is expected
• Travel according to client or team needs
• By joining our team, you’ll be part of a high-performing group that leverages each other’s strengths and celebrates every success together

• Health insurance (medical, vision, and dental) and other benefits (FSA and HSA)
• Virtual Care support
• 401(K) match to up to 3.5% of your annual salary
• Optional Voluntary Short or Long-term disability insurance
• Remote work
• Flexible Time Off/PTO

Modus Create is a digital transformation firm that delivers digital strategy, product development, platform modernization and digital operations services. Essentially, it works with clients to assess and improve their digital transformation roadmaps so they can better optimize operations and enhance revenue.