Customer Success Manager, Vanta
French Speaker
Offers equity
3 days a week in office
Automated compliance and security provider
Open for applications
Automated compliance and security provider
501-1000 employees
Open for applications
Offers equity
3 days a week in office
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- 6+ years of Customer Success experience in a fast-paced B2B SaaS environment, preferably with security or compliance exposure
- Fluent in both French and English, with exceptional verbal and written communication in both
- Experience working with mid-market and Enterprise customers, ideally across multiple European countries or markets
- Strong experience partnering with C-level stakeholders and guiding them through strategic outcomes
- Highly organised and proactive, able to navigate ambiguity and operate with ownership in a high-growth environment
- Technically curious, capable of understanding platform mechanics and communicating effectively with security-minded customers
- Empathetic and customer-obsessed, with a proven track record of driving value and retention
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
- Comfortable using tools like Salesforce, Catalyst, Zoom, and Slack
What the job involves
- As Vanta’s Upmarket Customer Success Manager you will play a pivotal role in guiding some of our largest customers through their security and compliance journeys with Vanta's specialized solutions
- By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes
- Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible
- As Vanta’s Upmarket Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy
- Lead all post sales activities for Vanta's Upmarket customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells
- Partner with Account Managers to drive renewal and expansion opportunities within your book of business
- Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
- Guide implementation, configuration, and optimization of Vanta Trust Management Platform
- Provide professional advice on security best practices and compliance standards
- Collaborate with customers to optimize security programs and Identify areas of improvement
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
- Work cross-functionally to resolve customer business issues and work toward mutual goals
- You retain and grow your book of business, hitting GDR (Gross Dollar Retention) and CHS (Customer Health Score) targets
- You drive adoption of core and new platform capabilities, leading to stronger customer maturity and satisfaction
- You elevate customer feedback, especially regional needs (e.g., GDPR tooling or auditor support), to influence Vanta’s roadmap
- You ensure customers have a clear path to compliance, continuously improving their security posture with confidence
- You become a trusted expert, not just in our product, but in the compliance landscape for EMEA-based companies
Salary benchmarks
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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