Program Manager, PagerDuty

• If you are someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects then we want you to join our team!
• Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams
• Confidently and accurately manage cross-team dependency and risk identification and resolution
• Able to translate technical details into useful information for non-technical Dutonians
• Ability to communicate complex information/situations in a clear and concise manner to all levels
• Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables
• Able to manage up and down the org, keeping program goals at the forefront
• Analytical, solution oriented
• Confidence/ability to have the difficult conversations
• Business & Financial Acumen
• Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support
• Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
• Ability to set up reports/dashboards such that manual effort is reduced
• 5+ years of technical program management experience in matrixed software development organizations
• Jira power user
• Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience
• Have a deep understanding of agile principles and how to apply them effectively
• Experience with common software development methodologies and standards

Desirable

• At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace
• Program Managers (PgMs) at PagerDuty drive large scale programs and projects to success
• You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality
• PgMs handle complex inter-team dependencies and bridge the gaps in technical management
• You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, customer service teams and beyond
• Lead product development and other department program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
• Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
• Anticipate bottlenecks, providing escalation management and making tradeoffs
• Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
• Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement
• Collaborate closely with departments to drive iterative process improvements
• Leverage tools and processes to improve productivity in support of the program
• Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
• Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
• Drive program alignment on present and future outcomes that support company’s strategy
• Manage program financials related to capitalization
• Creation and distribution of impactful automated reporting