Sales & Renewals Executive, Hometree
£25.4k
+ Up to 50% bonus
Home energy services company
Open for applications
Home energy services company
101-200 employees
Open for applications
£25.4k
+ Up to 50% bonus
101-200 employees
Company mission
To help homeowners affordably decarbonise their homes and keep them running smoothly.
Role
Who you are
- This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact center environment
- Self-Motivated A confident self-starter with a passion and flair for sales and delivering outstanding customer service
- Strong Communication Skills Possess strong interpersonal and communication skills, with articulate telephone manner and good grammar and spelling to effectively handle chats and emails
- Dynamic Sales Person - Used to fast-paced, high call volume work environment and thrives under pressure
- Adaptability. A quick learner who can easily evolve their approach, figuring out 'what works' and adapting to changing initiatives and products
What the job involves
- Reporting to: Director of Customer Operations
- The Sales and Renewals Executive will manage inbound sales inquiries and handle plan renewals, ensuring a seamless customer experience and driving sales growth
- Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience
- Manage Inbound Sales Inquiries: Respond promptly and professionally to new inbound sales inquiries, providing potential customers with relevant information and guidance to facilitate their decision-making
- Handle Plan Renewals: Assist existing customers with plan renewals, answering questions, and providing insights into any new features or benefits to encourage plan continuation
- Achieve Sales and Renewal Targets: Meet or exceed set targets for both new sales and renewals, contributing to the overall success of the sales team
- Maintain High Customer Satisfaction: Provide excellent customer service, ensuring each interaction enhances the customer experience and builds loyalty
- Demonstrate Commercial Awareness: Exhibit a strong understanding of the company’s products, services, and market positioning, using this knowledge to address customer needs effectively
- Adaptability and Problem-Solving: Adapt to changing customer needs, sales tactics, or operational requirements, showing resilience in a fast-paced contact center environment
- Collaborate with Team Members and Management: Work closely with the sales team and managers to share insights, provide feedback, and continuously improve sales strategies and customer service practices
- Utilise Sales Tools and CRM Systems: Use internal CRM systems and sales tools to log interactions, update customer records, and track progress toward sales and renewal goals
- Engage in Continuous Learning: Stay updated on product offerings, company updates, and industry trends to remain knowledgeable and proactive in responding to customer needs
Application process
- We usually respond within three days
- Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
- Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Director of Customer Operations(1 hr)
Our take
Hometree started off in the business of boiler installations, a huge market in need of a major overhaul. Boilers were typically installed by prominent brands at premium prices or by independent tradesmen who the customer might not trust. Hometree provides a more transparent, convenient and trustworthy service of boiler installation and maintenance.
Having established its presence in the boiler sector, Hometree has expanded into a full range of home services including green energy installations and financing. The company offers a variety of affordable home care plans covering not only boilers, but general heating and home care to help consumers lead a more sustainable life.
Hometree is taking a fresh approach to home cover, avoiding the traditional problems of poor service, complicated pricing, and confusing products. Its approach has won significant funding in an oversubscribed Series B round, coinciding with the acquisition of financing platform BeWarm, solar energy supplier the Little Green Energy Company and renewable energy installers Geowarmth. Off the back of further debt funding, Hometree's plan now is to expand across Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2023
$46m
SERIES B
Jul 2021
$16.1m
EARLY VC
Total funding: $87m
Company benefits
- 25 days holiday plus bank holidays and your birthday!
- Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
- Free boiler & home emergency cover plus 40% discount for friends & family
- Support for your mental health and wellbeing via Oliva
- Regular team socials including Summer and Christmas parties
- Free drinks and snacks in the London office
- Menopause support from Stella including friends & family access
- Learning & development entitlement to enable your professional and personal learning and development based on role
Company values
- Radical Candour - Be direct, open and honest. We tell it how it is but always with respect
- Ownership - Act like an owner. Hold yourself and others to account
- Obsessed - Put the customer's needs at the heart of everything you do
- Teamwork - Collaborate to get to the best outcome - and have a little fun along the way
- Speed - Make decisions fast. Test, learn and iterate quickly to deliver the best result
Articles
Leadership
Simon Phelan
(Founder & CEO)Previously worked at Better Capital, a private equity firm, and graduated from Trinity College Dublin studying Engineering and Mathematics.
People progressing
Xenia joined in 2020, rising from Customer Success to Escalations Team Lead. Her passion for tech led to a move into product, becoming a Product Manager in 2025 with deep user and tech insight.
Henry started at Hometree as a Customer Care Executive, advanced into management, and moved to Partnerships by 2023, showing strong commitment to building and maintaining client relationships.
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