AI Productivity Analyst, Dialpad
CA$74.5-94k
AI-powered cloud communications platform
Job no longer available
AI-powered cloud communications platform
1001+ employees
Job no longer available
CA$74.5-94k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields
- 1-2 years of relevant experience
- Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects
- Solid understanding of AI technologies, machine learning concepts, and their applications in business settings
- Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise
- Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders
- Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment
- Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms
- Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.)
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply
What the job involves
- As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad
- You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions
- You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact
- In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation
- This position reports to our Head of AI Transformation and has the opportunity to be based in our Vancouver, Canada, office
- Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks
- Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows
- Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption
- Develop and present ROI models, providing actionable recommendations to senior leadership
- Support implementation (including light configuration, prompt engineering, and user training) of selected solutions
- Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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