Technical Writer, Scale AI
$80-100k
Training and validation data for AI applications
Job no longer available
Training and validation data for AI applications
1001+ employees
Job no longer available
$80-100k
1001+ employees
Company mission
To develop reliable AI systems for the world's most important decisions.
Role
Who you are
- Strong technical background (bachelor's degree in Technical Communication, Computer Science, or a related field)
- 1+ years of experience in technical writing, preferably in a technology or software development environment
- Strong understanding of technical documentation principles and best practices
- Excellent communication and collaboration skills, with the ability to work effectively across diverse teams
- Ability to learn and understand complex technical concepts
- Strong organizational and time management skills
- Experience with content management systems
- Entrepreneurial experience and mindset - you are excited about building things from scratch and are highly adaptable to constant change
What the job involves
- As a Technical Writer, you will play a critical role in reviving and expanding our internal learning content
- You will be responsible for creating and maintaining training materials that empower our operators and ensure consistent knowledge transfer across various teams, including GenAI Ops, Contributor Ops, Engineering, Product, QMs, and Support Agents
- Your work will directly impact efficiency and training consistency, mitigating knowledge loss and ensuring standardized training
- The Junior Technical Writer will work very closely with our Senior Technical Writer and our Instructional Designer ensuring very close collaboration and coordination to deliver timely updated content
- Identify and address knowledge gaps by creating new documentation, updating existing content, and developing new training materials to ensure all teams are using the newest tools and processes
- Develop comprehensive training materials, including documentation, tutorials, and guides, based on existing and new tools and processes tailored to the needs of various user groups, including all operators, and our international support agents and queue manager teams, ensuring clarity and usability at all levels of the business
- Content maintenance
- Regularly review and update documentation to ensure accuracy and relevance
- Work closely with cross-functional teams and stakeholders (engineers, product managers, operators and other subject matter experts) to gather, synthesize, and translate complex technical information into clear, actionable documentation & training
- Lead and assist in the delivery and support of training and onboarding programs
Our take
When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.
It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. So, by positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.
With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES F
Apr 2021
$325m
SERIES E
Total funding: $1.6bn
Company benefits
- Health & Wellbeing: Our holistic approach to supporting Scaliens includes comprehensive health coverage, dental and vision insurance, mental healthcare services, and more. PTO policies and accommodating schedules ensure you’ll get time off when you need it to relax and recharge. Note that our offerings may vary by region as we strive to respond to the unique needs of Scaliens around the globe.
- Personal & Career Growth: Continuously learn and grow through annual learning & development stipend, attending leadership breakfasts, manager training, speaker series, and joining an ERG.
- Building Scale Community: We welcome guests to our offices, and you can expect to see Scalien families and friends around. Join local happy hours, and accept invites to game nights, book clubs, and many other employee-led community events.
- Parental Support: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Alexandr Wang
(Founder & CEO)Previously, Alexandr was an Algorithm Developer at Hudson River Trading, a Tech Lead and Quora and a Software Engineer at Addepar.
Salary benchmarks
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