Digital Scaled Customer Success Manager, Renaissance
6 months Contract
$28/hour. This range is based on national market data and may vary by location.
More information about location
Educational assessment technology and solutions
Job no longer available
Educational assessment technology and solutions
1001+ employees
Job no longer available
$28/hour. This range is based on national market data and may vary by location.
More information about location
1001+ employees
Company mission
To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.
Role
Who you are
- 3-5 years of experience in a customer facing SaaS business
- Bachelor's degree or equivalent experience
- Experience supporting SAAS technologies within education
- Experience with/knowledge of Salesforce or Microsoft Dynamics CRM
- Passionate about the idea of beginning or continuing your career in education
- Organized, understand time management, and are driven to ensure work is completed and target goals are met
- Proactive in communicating via phone and video chat - can think on your feet and adapt to new technologies
- Extraordinary, upbeat and love engaging with existing customers
What the job involves
- The Digital Scaled CSM goals are to manage and renew existing customers with Renaissance Learning products and services through both digital and direct engagement.
- Responsible for renewing the contracts and responding to customers’ requests that include but are not limited to adjustments on quotes or usage reports. As part of the team, collaboration and partnership is essential for driving customer success and achieving renewal goals for assessment and instructional tools!
- 70% - Outbound Communication: Contacting customers, ensuring we have the right contact on the data base, confirming their renewal. 30% - Inbound Communication: Responding customer requests, processing and creating quotes, processing internal documentation
- Accountability for achieving renewal and weekly communication targets
- Represent Renaissance to customers by delivering proposals and quotes, as well as handling and resolving any customer concerns or issues related to their existing Renaissance products and services
- Use the sales process to close opportunities and subscriptions; while using the Renaissance designated systems to keep customer accounts, contacts, leads, and other customer data in CRM
- Support territories, cohesively work with internal partners in designated territories, communicate effectively, work towards results as a unit, clearly define actions and steps for each participant on the team. Work well with sales teams and internal partners to work towards greater efficiencies, renewal retention, and sales results
- Conform with all safety rules and use safety equipment as appropriate to the role Market Functions and Responsibilities:
- Objection handling and churn prevention
Our take
Renaissance Learning is one of the largest U.S. providers and a global leader in reading, math, and assessment solutions for K-12 schools. Through acquisitions and development, Renaissance Learning is the parent company of a slew of educational companies, such as Nearpod, Illuminate Education, KeyPhonics, Schoolzilla, and more.
Used in 40,000 schools in more than 100 countries around the globe, the company powers some of the most recognizable assessment programs in education, such as Accelerated Reader (to support individual reading practice), myON (increasing students' access to high-quality reading materials), and myIGDIs (for accurate assessment of early learning).
Renaissance has a valuable reputation for being a company that truly addresses a range of educational needs faced by students by providing educators with the tools they need to help learners of all levels succeed. Its continuous growth within the space has the company well set to maintain a strong market share in an expanding and well-funded sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (1 round)
Feb 2014
$40m
LATE VC
Total funding: $40m
Company benefits
- Tuition Assistance (Up to $5,250)
- Career Development Platform
- Employee Assistance Program
- Employee Well-being Program to Cultivate Healthy Habits
- Premium Subscription to Calm
- Up to 20 weeks of Parental Leave (6 weeks unpaid, 14 weeks paid)
- 12 Paid Holidays
- Paid Vacation Time Off
- Flexible Work Schedules
- Milk Stork: Breast Milk Delivery Service
- World Class Benefits -Medical, Dental, Vision
- Expert Second Opinion
- Community and Company Events
- Telemedicine
- Accident, Critical Illness & Hospital Indemnity
- Short and Long Term Disability Options
- Weight Loss Program
- Employee Assistance Program
- Retirement and Investment Advice
- 401 (k) and Roth 401 (k)
- Health Savings Accounts
- Flexible Spending Accounts
- Identity Monitoring Protection
- Life Insurance with Company-Paid Premium
- Voluntary Life Insurance for Employee, Spouse, Children
- Employee Referral Program
- Commuter Benefits
Company HQ
Wisconsin Rapids, WI
Leadership
Chris Bauleke
(CEO)Former CEO of myON and Healthland. Was an SVP & General Manager at McKesson for 16 years before becoming President of Health Systems Performance Solutions.
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