Director of IT, Snapsheet
Claims management automation platform
Posted today
Claims management automation platform
201-500 employees
Posted today
201-500 employees
Company mission
Snapsheet's mission is to make claims simple for everyone.
Role
Who you are
- The ideal candidate has strong experience in enterprise IT, collaborating with high-level leaders, and aligning IT strategy with business goals
- We’re looking for a proactive, organized, and communicative leader who can work cross-functionally to drive impactful IT initiatives.
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 8+ years of experience in IT management, with at least 3 years in a leadership role managing cross-functional IT teams
- Must have experience running IT for an Enterprise Software business as well as supporting a significant number of internal staff
- Strong written and verbal communication skills to liaise effectively with internal stakeholders and external vendors
- Demonstrated ability to work effectively with cross-functional teams and partner with all departments to align IT initiatives with company-wide goals
- Proven success in engaging and collaborating with high-level clients, ensuring IT solutions meet their needs and enhance overall client satisfaction
What the job involves
- Snapsheet is seeking an experienced Director of IT to lead our help desk, systems administration, and security teams
- This role is essential to maintaining seamless IT support and robust security practices across our enterprise operations
- Help Desk Operations: Streamline and enhance help desk processes to provide high-quality, responsive support to internal and external users, ensuring issues are resolved promptly and effectively
- Collaboration with HR: Work closely with HR to manage internal user processes, especially around automations, user onboarding, offboarding, and application access controls
- Infrastructure Management: Ensure the efficient operation and maintenance of IT infrastructure, including servers, networks, workstations, and cloud services, supporting seamless collaboration across the company
- Systems Administration Oversight: Lead the strategic oversight of systems administration, ensuring infrastructure reliability and accessibility for all company employees
- Access Management & Security Policies: Establish and enforce best practices for access management, single sign-on (SSO), and security policies to optimize secure access across the organization
- Infrastructure Optimization: Identify opportunities to improve and scale infrastructure systems, ensuring they remain adaptable, resilient, and compliant with security regulations as the company grows
- Security Management: Implement and maintain robust security measures to protect Snapsheet’s data and systems from internal and external threats. Advise on, approve, and enforce security guidelines and IT policies
- Compliance & Cybersecurity: Collaborate with compliance teams on daily operations and projects, including SOC 2 compliance, and ensure compliance with industry standards for data protection
- Cloud Services & Data Management: Oversee cloud services, data storage, and disaster recovery processes to ensure system redundancy, data integrity, and business continuity
- Vendor Management: Build and maintain relationships with technology vendors, evaluate software and services, negotiate contracts, and oversee system implementations and upgrades
- Stakeholder Management: Work with high level clients to discuss IT related issues and support
Our take
Snapsheet delivers end-to-end and modular cloud SaaS solutions for claims management, helping to digitize and automate the space. Its vast capabilities, including an AI-powered damage estimation tool, make claims processes easier to manage and less risk-prone for clients and providers alike.
In recent years, there has been a surge in interest in insurtech, which has certainly helped Snapsheet capture clients and support as it expands. As the sector continues to reassess procedures across the board, a further shift towards automation seems likely, driving yet more clients towards the kind of offerings that the company provides.
Certainly, Snapsheet has positioned itself well in the market, remaining a key player as the sector takes shape. On top of a successful 2022 - in which the company reported 63% year-over-year growth, and 54 new & expanded customer relationships - its focus remains on providing solutions that improve the customer and adjuster experience, in order to keep delivering value and keep itself at the front of market development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jul 2023
$5m
LATE VC
Mar 2021
$30m
SERIES E
Total funding: $111.6m
Company benefits
- Work from Anywhere - We give you the tools you need to work from wherever you work best
- Make an Impact - We set strong goals and we reach them. We are highly productive, efficient and always focus on how we can make an impact - big or small
- Own Your Career - We give you the tools to continue learning through masterclass, internal courses and external workshops. We practice intentional career pathing and goal setting every quarter
- Accessible Leadership - Open door policy and the programing to ensure you have access to leaders to stay in the know, give feedback, and make real change
- Purposeful Connection - From virtual wine-tastings to our annual in-person get togethers, we build ways for Snapster’s to connect, on purpose
- Intentional Recognition - Peers can recognize each other through our platform, high-five, and quarterly all-company awards. We continue to be a “promote-when-ready” culture focused on the outcomes not tenures and we schedule annual merit conversations to ensure everyone is compensated for great work
Company values
- Be the next - We strive to set the highest standard of quality in everything we do. We always want to drive towards the next great thing by constantly challenging ourselves to improve and break new ground
- Remember the feeling - Our world can be frustrating, confusing, and even challenging at times. We have all been there, so we show empathy and act with humility. We're all human and we respect our customers, partners, and coworkers
- Action is our first instinct - Our passion for our core purpose gives us the courage to reach beyond our comfort zone to try innovative and unconventional ideas. We view honest failure as a learning opportunity for the future
- Do the right thing - Integrity is the foundation for everything we do. We are admired and respected for our commitment to honesty, trust, and transparency. We do the right thing—even when no one is watching
- Stronger united - We've created a positive and inclusive culture that fosters open, honest, and meaningful relationships. We celebrate and embrace our diversity, finding ways for everyone to belong. We invest in each other and we win and learn as a team
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Brad Weisberg
(CEO)Having studied at Indiana University Bloomington, they founded BodyShopBids.com and TheJMom.com, where they spent 3 years. They founded Snapsheet in May 2011, and have been CEO ever since.
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