Account Manager, Packback
$70-80k
+50,000 annual variable target
More information about location
AI-powered education technology
Job no longer available
AI-powered education technology
101-200 employees
Job no longer available
$70-80k
+50,000 annual variable target
More information about location
101-200 employees
Company mission
To help every student develop their unique voice, and the writing skills to express it
Role
Who you are
- Proven experience in sales, especially in educational technology in the publisher space
- You've historically hit quota through mostly upsells and cross-sells with a current user base
- Strong communication and presentation skills
- Ability to understand and articulate the technical aspects of a software platform
- Experience in building and maintaining relationships in an academic setting
- Superb collaboration and internal communication skills
- High degree of flexibility and comfort with ambiguity
- Bachelor's degree or time and experience in higher education preferred
What the job involves
- The Account Manager will play a pivotal role in expanding the usage and adoption of our ed-tech platform in academic settings
- This individual will work on our Direct to Professor team and partner with the Experience Managers (EMs) on our Customer Success team to drive increased adoption from our current and past users by selling Packback into new courses and selling our full platform suite to our current users
- The role involves strategizing and closing upsell and cross-sell opportunities, facilitating product demos, and nurturing academic partnerships for sustained growth and referrals
- Strategize and close upsell and cross-sell opportunities to encourage instructors to use Packback in all courses they teach
- Collaborate with Experience Managers to identify opportunities for platform expansion within existing educational institutions
- Join instructor calls alongside Experience Managers to help maximize future instructor usage
- Conduct product demos and presentations to faculty, focusing on the added value and benefits of an expanded feature set
- Develop and implement strategies to increase the adoption of the platform in new courses
- Gather feedback from faculty and contribute to the continuous improvement of the platform
- Work closely with the sales team to generate leads and referrals for new business opportunities
Our take
Packback provides a suite of AI-enabled products to help students build skills such as critical thinking and researching. Its approach is backed by research on motivation and learning, and is built on the idea of students having the autonomy to ask and answer the questions that interest them.
Packback stands out for its targeting of known pain-points in other online educational programs. For example, its use of AI feedback means that students receive immediate and personalized feedback as they write, so they don't have to get something wrong in order to learn.
This approach has been well-received by educators and parents alike, and has seen the company raise significant funding over the years. It's 2024 round, invested by leading growth equity firm PSG, will support Packback's continued expansion as it sets out to meet rising demand for better online education resources.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2019
$2.5m
SERIES B
Jan 2018
$4.2m
SERIES A
Total funding: $10.7m
Company benefits
- Intentional culture - we work hard to make Packback a safe environment where people can focus on doing great work instead of dealing with drama
- Career development pathways
- Generous leave policies for welcoming new children or family care
- Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
- 401k plan (with employer matching)
- Remote Work Policy
- Flexible ‘Unlimited’ Vacation Policy, with a minimum of 10 vacation days recommended
- Employer Assistance Program (EAP)
- Subsidized Calm and DoorDash subscriptions
- Free discount programs
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jessica Tenuta
(Co-Founder & CPO)Co-founder and Creative Director at Play Together Records. Former TEDx Speaker, Brand Designer for LISTEN LLC and Owner of InkBlot Designs.
Nick Currier
(Co-Founder & CFO)Member of Next Series Club. Worked at PwC for 3 years, ultimately as a Senior Associate. Was also an Internal Audit Intern at COUNTRY ® Financial.
Kasey Gandham
(Co-Founder)Co-founder and A&R at Play Together Records. Also worked in Marketing and A&R at Geffen Records.
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