Operations Manager, Midi Health
Customer Support
Virtual women’s midlife healthcare clinic
Job no longer available
Virtual women’s midlife healthcare clinic
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To bring compassionate, high-quality medical care to women 35+.
Role
Who you are
- You are flexible and adaptable, adjusting your approach to meet the evolving needs of patients and program stakeholders
- You excel at identifying, prioritizing, and solving complex problems while acquiring expertise when needed
- You manage cross-functional communication, ensuring all stakeholders are informed and aligned
- 5+ years Zendesk or similar customer support platforms; administration experience is a plus
- 5+ years proven experience in operations management, ideally within healthcare or customer support
- Strong analytical skills with a track record of using data and reporting to drive improvements
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
- Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
- Ability to adapt to changing priorities and thrive in a fast-paced environment
What the job involves
- We are seeking a detail-oriented Operations Manager, Customer Support with expertise in Zendesk optimization to lead patient support initiatives within our Customer Support Team
- Projects will range in complexity, and you’ll maintain regular communication with all those impacted by changes
- Project Management: Lead and oversee projects from inception through execution, ensuring timely delivery of milestones by both stakeholders and team members
- Stakeholder Coordination: Collaborate with cross-functional teams to define project goals, scope, and deliverables, while keeping all stakeholders informed of progress and changes
- Reporting Oversight: Oversee and manage performance metrics, identifying areas for improvement and celebrating team successes
- Performance Analysis: Conduct regular performance analyses to spot trends, assess success, and drive strategic adjustments to improve key performance indicators
- Tooling Administration: Configure and optimize Zendesk workflows, automations, triggers, macros, and reporting tools, including chatbot and AI workflows. Identify opportunities for self-service solutions to address common requests
- Process Improvement: Identify and implement process optimizations within the patient support function to enhance overall efficiency and effectiveness
- Documentation: Maintain thorough documentation of project plans, processes, and system configurations to ensure smooth knowledge transfer and continuity
- Quality: Enhance training and development programs, and update internal and external help centers with best-in-class documentation
Application process
- Recruiter Screen (30 min)
- Hiring Manager Screen (30 min)
- Working session (1hr)
- Team interviews (2-3 hours)
Our take
Women’s health is widely known to be an under-researched and undervalued sector of the global health market. So there is considerable opportunity for companies and researchers to delve deeper. Focusing on menopause specifically is Midi Health, founded in 2021.
Midi Health has built an offering that includes telehealth visits, at-home testing and supplement delivery. The company looks to support women through a trying phase, tailoring its approach to individual needs rather than grouping all women into one case - like classic healthcare has tended to do.
A huge win for the company is that the program is supported by major insurance plans in America - creating accessibility for a large number of women. With a large dose of funding, Midi Health continues to scale and expand its services to more states. It achieved unicorn status in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2026
$100m
SERIES D
Oct 2025
$50m
SERIES C
Total funding: $262.9m
Company benefits
- Medical, Dental, and Vision
- 401K
- Flexible Paid Time Off
- Parental Leave
- New Hire Equipment Stipend
- Monthly Remote Work Stipend
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Joanna Strober
(Co-founder & CEO)Previously Founder and COO of Kurbo Health (acquired by WW in 2018), where they later became SVP. Co-author of Getting to 50/50.
Sharon Meers
(Co-founder & President)Co-founder and Advisor for The People. Previously, worked at Ebay first as Head of Sales and Business Development, and then as Head of Strategic Partnerships. Also Director of Capital Group | American Funds.
Jill Herzig
(Co-founder & Head of Brand Innovation)A vast background in editing within the magazine industry. Went on to become Content Officer for January AI and Senior Director, Content Innovation at WW (formerly Weight Watchers).
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