Programs & Business Operations Lead, Airbnb
$164-204k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$164-204k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- The right candidate thrives in a fast-moving, ambiguous environment and wants to make a visible impact on this new business at Airbnb
- Experience: 10+ years in strategy, operations, or business leadership roles within high-growth environments. Experience building and scaling new businesses
- Education: BA/BS required; MBA or equivalent preferred
- Analytical: Advanced SQL, Excel, and Google Sheets skills with the ability to translate data into strategy
- Strategic & Operational: Proven ability to execute complex programs, improve processes, and manage multiple priorities
- Communication: Strong presentation and storytelling skills; adept at engaging executives and cross-functional partners
- Collaboration: Track record of aligning diverse teams and fostering accountability and transparency
- Adaptability: Comfortable navigating ambiguity and working independently in a startup-like environment
- Mindset: Positive, resourceful, and solutions-oriented, with genuine enthusiasm for Airbnb’s mission and community
What the job involves
- We are looking for a Programs and Business Strategy Lead to help drive the expansion of Airbnb’s new Services business
- This role will support senior leaders, while also owning projects that shape the future of Services
- You’ll provide analytical and strategic horsepower, align cross-functional teams, and help translate insights into action
- Analytics: Use SQL and advanced spreadsheet skills to surface insights and build scalable reporting that helps the team track performance and make better decisions
- Insights: Partner with Analytics and Finance teams to deliver actionable insights to leadership. Distill complex data into clear takeaways that influence strategy
- Strategic Projects: Lead and contribute to initiatives that drive growth and efficiency for Services, balancing near-term problem solving with long-term scaling
- Cross-functional Collaboration: Work closely with product, marketing, finance, operations, and supply teams to align on priorities and deliver results
- Innovation & Growth: Take ownership of assigned initiatives—shaping plans, owning outcomes, and identifying the next opportunities to scale
- Storytelling: Develop high-quality presentations that communicate strategy, insights, and business performance clearly and persuasively
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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