Partner Success Director, OpenWeb
More information about location
3 days a week in office
Audience relationship platform
Be an early applicant
Audience relationship platform
201-500 employees
Be an early applicant
More information about location
3 days a week in office
201-500 employees
Company mission
To improve the quality of conversations online by building an internet where content creators of every kind are empowered to truly own their audience relationships and thrive independently.
Role
Who you are
- 6-8+ years of strategic partnerships / account management experience - preferably publisher solutions in digital media, advertising technology space
- A self-starter, who deals well in fast paced environment and is comfortable taking ownership of projects and functions
- Analytical skills combined with a solid understanding of web technologies, digital media revenue ecosystem, and web advertising measurements and analytics
- Sales-oriented mindset with a history of successfully driving revenue by expanding and up-selling publishing partners
- Strong ability to interact and influence effectively with C-level executives and team members
- Outstanding relationship management and customer service skills
- Track record of consistently meeting or exceeding targets
- Data-driven, consultative and solution oriented mindset; project management experience a plus
- Passion to work in at a hyper-growth company and motivated to roll-up your sleeves to make a real impact
- Enthusiastic team player, positive and fun energy
- Multilingual skills are a plus
- Excellent communication skills
- Technical aptitude
- Ability to travel as needed
What the job involves
- Responsible for overall health, growth and retention of assigned account portfolio
- Collaborate with Business Development, R&D, Product, and Marketing teams in order to manage and grow relationships with partners
- Develop and deploy strategies, action plans and playbooks to improve NPS, product adoption and customer retention outcomes
- Obsess over customer experience and know how to advocate for customer needs with cross-functional stakeholders
- Contribute to process improvements, coaching/training development, and adopt a value driven approach to partner success
- Expand and leverage key relationships in the EMEA market to identify opportunities for up-selling and expansion of OpenWeb's platform and services
- Proactively lead account planning to align partner KPIs, expansion opportunities, relationship mapping, and effective action plans to best service the partner's needs
- Conduct business reviews and establish relationship cadence to ensure partner satisfaction, adoption, and growth
- Become a subject matter expert in OpenWeb's product suite and services
- Stay ahead of related industry trends, platforms and digital tools
- You will report to the VP of Partner Success
Application process
- Let’s Meet
- Get To Know Each Other
- Continuing The Conversation
- Meet the Executive Team
- Decision & Offer
Salary benchmarks
Our take
Audience engagement through comment sections is hugely important to the traffic of online publishers. However, this engagement usually happens on various social media platforms as opposed to the online publishing website itself.
OpenWeb provides online engagement platforms that enable publishers to bring the power of social media to their own websites. These discussion tools help increase the amount of time users spend on the actual website, as opposed to commenting on content through external social media sites.
Social media platforms such as Facebook already provide similar tools that embed comment sections on online publishing websites. However, Openweb designs its tools to facilitate productive discussion, filtering out toxic commentary and favoring high-quality comments.
Currently, OpenWeb works with more than 3,000 publishers, such as Forbes, Newsweek and Refinery29, and hosts 120 million monthly active users. Despite leadership disputes in 2024, the company continues to expand its global presence and is working on strategic acquisitions to further enhance its product offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- 401k + matching
- Vision, medical, and dental through Aetna
- Telehealth plan with 24/7 access to a dedicated team of physical and mental healthcare providers
- Flexible PTO policy
- Company-sponsored Life and Accidental insurance
- Team events and outings
- Career growth & ownership
- Equity
Company HQ
SoHo, New York, NY
Leadership
Tim Harvey
(Interim CEO)Also the Executive Chairman of VTS, Inc, Board Member at Blacksky and NoFraud.
Roee Goldberg
(Co-founder)Began as a self-employed Independent Web Developer for 3 years, before joining the Israel Defense Forces as Commander for 3 years. Co-founded Servito and served as CEO for 2 years.
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