Product Manager, Electronic Arts
Live Fan Care and VIP
$125.3-204.7k
Salary shown is for US based candidates, dependent on location
Video game company
Job no longer available
Video game company
1001+ employees
Job no longer available
$125.3-204.7k
Salary shown is for US based candidates, dependent on location
1001+ employees
Company mission
To inspire the world to play, by creating games and experiences for the global player community that are a reflection of our diverse world.
Role
Who you are
- Product Management: You are great at problem solving and managing a product lifecycle including ideation, roadmaps, overseeing development, and future releases
- Project Management: You are familiar and work well with project management teams and processes
- Business Analysis: You are great at gathering, documenting, analyzing, defining and managing business requirements. You can articulate current state vs. future state and the gaps between the two. You can identify the root cause of issues and identify impacts of changes
- Problem Solving: You're great at solving problems. You are analytical, have an attention to detail, a critical thinker and use a logical approach to solving problems
- Communicator: You are great at written and verbal communication and can articulate complex issues. You have good executive presence and are able to facilitate meetings with your team and other stakeholders. You are able to communicate to influence others and motivate action
- Work with others: You manage stakeholders and collaborate well with others. You are an effective meeting facilitator, strong negotiator and relationship builder
- Leadership: You are good at leading complex cross-functional teams. You are strong in change management and influencing others
What the job involves
- You are responsible for product planning and execution throughout the product lifecycle to ensure our Live Fan Care and VIP offerings support the overall strategy and goals of EA
- You'll collaborate with a variety of stakeholders to design and create your product
- You'll coordinate with your product line lead to align your product to the broader EA Fan Care strategy
- You're here to transform the Live Fan Care and VIP experiences for EA, focusing on contributing to a clear vision and strategy for the Live Fan Care and VIP product
- You will drive your product by gathering insights, designing innovative solutions, and managing the product roadmap
- You will analyze information from within EA and its partner studios to help create the vision and roadmap for Live Fan Care and VIP
- You will oversee product implementation with cross-functional teams, measure product success and mitigate issues or risks
- You'll create product feature briefs used to communicate across Fan Care, IT, vendors and to studios
- You'll create and manage a product roadmap for product improvements and future releases to be delivered over time
- You'll work with internal stakeholders to understand how to design, improve or enhance the Live Fan Care and VIP experience
- You'll get insight from internal and external stakeholders to understand how to help them achieve goals and exceed player and EA employee expectations
- Foster collaboration with other Product Managers, Live and Self-Service Fan Care leads, and IT teams to ensure a comprehensive understanding and effective implementation of Live Fan Care's and VIP’s Product Line and Product strategy and vision in alignment with other departments
- Design and optimize seamless user-friendly experiences for both internal stakeholders and external customers focusing on efficiency and overall satisfaction
- Create execution plans to deliver against the Product Line and Product goals, focusing on scalable and high-quality Live Fan Care and VIP solutions
- Work with IT to deliver features and capabilities in tools when experiences dictate a technology solution
- Oversee development and answer/clarify questions from stakeholders and developers
- Understand the use cases of the product line and how changes impacts the player, the Fan Care organization, Studios, or EA
- Continually improve processes, documentation, and communication based on user insights, market changes, and evolving business needs
- Define measurable success criteria and metrics that can be used to track progress, including business KPIs
- Monitor the competitive landscape, research and share customer experience and gaming trends
- Contribute new and creative ideas accounting for trends in the gaming and Live Fan Care and VIP spaces
- Support the overall product line and coordinate with other product managers
- Stakeholder management and communication
- Help manage relationships with vendors, internal partners, and stakeholders, ensuring needs and concerns are considered and addressed in a timely and informed manner
- Evangelize the product benefits to all internal and external stakeholders
- Collaborate with training teams to develop training materials and documentation to help assist advisors and fans effectively use the Live Fan Care and VIP Products
- Manage risk by identifying and mitigating potential threats to the Life Fan Care and VIP Products
- Gather player and internal feedback to drive improvements and inform product roadmap prioritization
- Complete planned initiatives in a complex business environment with shifting stakeholder needs and timelines
Our take
EA is a leading global game company, responsible for developing and publishing some of the biggest games of the last 20 years. Its publishing successes include giants like The Sims, Battlefield, and Mass Effect, while EA's titles, such as Fifa, Madden, and NBA Live, have also seen market-leading success.
A series of acquisitions in 2021 marked EA's push into mobile gaming, which has become the driving force behind the rapid growth of the global video gaming market, and has remained a clear focus for the company, despite the cancellation of its popular Apex Legends Mobile game. The company also expressed interest in NFTs and "play-to-earn" games, going so far as to label them "the future of the industry", but has since taken steps to distance itself from the idea, as it proved unpopular with gamers.
This combined model of publishing and development has allowed EA to put its name to a huge range of products, making the brand iconic in the gaming world. It has formed major partnerships with the likes of Disney, giving it full control of creating in-demand games, such as within the Star Wars franchise. In the upcoming years, the company plans to focus on games-as-a-service, as it embraces the evolution of the gaming world.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Dec 1982
$2m
SERIES A
May 1982
$0.2m
SEED
Total funding: $2.2m
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Andrew Wilson
(CEO, not founder)Joined EA as Vice President and Executive Producer in 2000, and held various senior roles before being promoted to CEO.
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