Senior Analytics Engineer, Ada

CA$106.4-137k

SQL

Python

Tableau

Looker

Metabase

dbt

Mid and Senior level

Remote from Canada

AI customer service company

Job no longer available

AI customer service company

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Job no longer available

CA$106.4-137k

SQL

Python

Tableau

Looker

Metabase

dbt

Mid and Senior level

Remote from Canada

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

Minimum 4 years of experience in data analytics/data science, data engineering, analytics engineering or similar fields
Proficiency in SQL, Python, and modern cloud data-warehousing technologies, including hands on query-plan analysis and index design. DBT and Clickhouse experience a plus
Knowledge of working with development best practices (Github and CI/CD)
Excellent analytical and problem-solving skills, with a keen ability to troubleshoot and resolve data-related issues
Effective written and verbal communication and strong attention to detail
Experience building in BI platforms (Tableau, Looker, Metabase, Omni etc…)
Previous work experience for a SaaS company is considered an asset
Adept at leveraging AI to enhance productivity

What the job involves

We are looking for a Senior Analytics Engineer to join our Data Analytics team
Reporting to the Manager, Data Analytics, your responsibilities will be related to the design, build, and maintenance of the infrastructure that enables data analysis and business intelligence
The primary focus for this role is to provide clean, transformed data, to maintain data documentation and definitions, and to contribute to the semantic layer that enables AI assisted analytics
This role will also stretch into analytics, by working closely with internal stakeholders in both product and GTM
You'll develop and implement data models that reflect business processes and requirements, enabling effecting data analysis and reporting
Establish and enforce data quality standards, automating data validation and cleaning to maintain high data integrity
Design, build, and maintain a strong semantic layer with high quality documentation
Work closely with product teams to ensure high quality end-user data
Support product and GTM teams with thoughtful analysis and high quality dashboards
Remote-First, In-Person Friendly: Options to work from home or at our local hub

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO & Co-founder)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer, Developer & Co-founder)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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