People Operations Manager, Assembled
$130-175k
Offers Equity
More information about location
3 days a week in office
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$130-175k
Offers Equity
More information about location
3 days a week in office
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 3+ years of experience in People Operations, HR, or similar roles
- Experience owning HRIS systems (Rippling experience a plus)
- Prior experience running performance cycles and engagement surveys
- Experience managing leaves and navigating multi-state compliance
- Strong written and verbal communication skills
- Comfort operating in ambiguity and making thoughtful tradeoffs with limited precedent
Desirable
- Experience with compensation benchmarking and running annual compensation cycles
- Payroll and benefits administration experience
- HRBP experience
What the job involves
- We’re hiring a People Operations Manager to own and scale the core People programs that support our growing team
- This role sits at the intersection of systems, programs, and employee experience
- You’ll be responsible for critical People infrastructure such as compensation operations, People systems (Rippling, Lattice, Sequoia), leave management, performance cycles, and engagement surveys
- You'll report directly to the Head of People and you’ll partner closely with department leaders to design People processes that deliver a thoughtful and positive Assembler experience
- Compensation operations. Own comp benchmarking and support comp reviews, partnering closely with the People team and Finance to ensure alignment with our compensation principles and philosophy
- Performance cycles. You’ll help drive perf cycles end-to-end (from timelines to calibrations and communications) and enable managers on how to conduct effective reviews with their teams
- Engagement and feedback. you’ll partner with the People team to launch engagement and pulse surveys and work with leadership to turn feedback into meaningful improvements to the Assembler experience
- People systems & vendors. You’ll be the day-to-day owner of our People systems (e.g. Rippling, Lattice, Sequoia) and vendor relationships, ensuring our systems scale smoothly as we grow
- Leave management. Manage end-to-end leave programs across states, ensuring compliance while providing clear, empathetic guidance to Assemblers throughout the leave cycle
- And more! This isn’t a comprehensive list as this role spans a wide range of People initiatives. The important thing is that you care deeply about the Assembler experience and want to help own and improve the People systems and programs that support it
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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