Senior IT Technical Project Manager, Instacart

• We are seeking a seasoned IT Technical Project Manager with a proven track record of managing and delivering complex technical projects related to Salesforce Sales Cloud and Service Cloud
• The ideal candidate will bring expertise in project management, change management, and stakeholder engagement, coupled with a deep understanding of Salesforce Sales Cloud and Service Cloud
• 8+ years of experience leading technical projects as a Project Manager, preferably with a focus on business systems and customer-facing platforms
• Hands-on expertise with Salesforce and/or Genesys software (administration, configuration, or integrations)
• Strong experience managing large-scale projects involving multiple teams and stakeholders
• Proven track record in change management, including managing communications and adoption strategies
• Skilled at creating and managing project plans, budgets, charters, and timelines independently
• Excellent interpersonal and organizational skills, with the ability to manage competing priorities in a fast-paced environment

Desirable

• In this role, you will work closely with key stakeholders across departments to ensure successful project implementation, drive process improvements, manage change effectively, and align technology solutions with business needs
• The Business Systems team sits within the Instacart Information Technology Department. We are dedicated to supporting critical business systems such as Salesforce Sales Cloud and Service Cloud. We partner with other teams to ensure alignment across technical and business initiatives
• Partner with Customer Experience, Sales, and other departments to lead end-to-end project management for Salesforce and Genesys initiatives, including implementations, upgrades, integrations, and optimizations
• Partner with cross-functional stakeholders (e.g., Customer Experience, Sales, and Finance teams) to align technology strategies with business goals
• Define project scope, objectives, and success metrics through collaboration with internal teams and stakeholders
• Develop and manage project plans, timelines, budgets, and deliverables to ensure on-time, high-quality outcomes
• Oversee change management initiatives, including stakeholder communication, training, and adoption strategies, to drive the successful rollout of new technologies and processes
• Address roadblocks, mitigate risks, and proactively resolve issues to ensure project delivery aligns with stakeholder expectations
• Establish and maintain strong relationships with senior management and teams across the organization to foster collaboration and transparency
• Ensure proper documentation of project assets such as requirements, charters, roadmaps, and lessons learned
• Stay updated on best practices and industry trends related to Salesforce, Genesys, and IT systems, and provide strategic recommendations for continual improvement