Field Applications Engineer, Shield AI

• Bachelor’s degree in Engineering, Computer Science, or a related field
• 7+ years of experience of industry experience or 6+ years of experience plus a master's degree
• Ability to travel a minimum of 50% of work hours, with extended periods deployed at customer sites (domestic or abroad)
• 3+ years of experience in an integration/applications engineering role
• 3+ years of experience working in a startup environment
• Strong technical background in software engineering
• Strong proficiency in writing modern C++ code
• Intermediate proficiency in writing Python code
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Desirable

• The Software Applications Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development
• We are looking to hire U.S based personnel who are willing and able to travel internationally to support foreign customers and be stationed in foreign nations for extended periods up to 12 months
• Become an expert user of the Hivemind enterprise software stack
• Provide technical support and training to customers
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit
• Assist the sales team in pre-sales activities, e.g., demos
• Assist in post-sales deployment and integration of Shield AI enterprise software products
• Develop and maintain technical documentation and training materials
• Troubleshoot and resolve technical issues
• Help customers debug software/API integration issues
• Collaborate with the engineering team to address customer feedback and improve products
• Visit customers on site globally to support software integration and development activities