Associate Solutions Engineer, Zoom

$95.4-190.7k

OTE

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value

Junior and Mid level

San Francisco Bay Area

Office located in San Jose, CA

Work platform for human connection

Be an early applicant

Work platform for human connection

1001+ employees

B2CB2BCommunicationTelecommunicationsVideo

Be an early applicant

$95.4-190.7k

OTE

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value

Junior and Mid level

San Francisco Bay Area

Office located in San Jose, CA

1001+ employees

B2CB2BCommunicationTelecommunicationsVideo

Company mission

To help people connect, collaborate, and get more work done, together.

Job

Company

Role

Who you are

2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
Demonstrate initiative and thrive in collaborative team environments
Solve problems creatively with the skills to deliver a compelling demo
Preference will be given to candidates who reside in or are able to work standard business hours aligned to the Mountain (MST) or Pacific (PST) time zones to support team and customer collaboration
If you have a passion for working with customers, and a curiosity for technology that powers exceptional customer experiences, we’d love to have you on our team!

What the job involves

We are hiring an Associate Solutions Engineer to join our growing global CX Solutions Engineering team
This is a great associate-level role for someone looking to kickstart their career in solutions engineering
You’ll gain hands-on experience supporting customers and sales teams in a fast-paced, innovative environment—helping shape the future of customer experience technology at Zoom
Contact Solution Engineers are technical experts in Zoom's AI-first Contact Center portfolio, driving the technical aspects of CX sales cycles with sales teams
Join us in helping our customers level up experiences for their customers and in growing Zoom’s next billion-dollar business
Serving as the customers' trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Showcasing the art of the possible and help bring customer use cases and solutions to life through demonstrations
Developing trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
Working as a customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
Partnering with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

Application process

End Date: February 27, 2026

Our take

Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.

Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.

To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

7% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (1.3)

Company

Funding (last 2 of 5 rounds)

Jan 2017

$100m

SERIES D

Feb 2015

$30m

SERIES C

Total funding: $148.5m

Company benefits

Work from home opportunities
Retirement benefits
My-Time-Off (MTO), an extended vacation policy
Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
Employer Matching of Charitable contributions up to $500 USD equivalent/year
Annual Zoom Store Allowance
Business Travel Accident Insurance

Company HQ

Downtown San Jose, San Jose, CA

Leadership

Eric Yuan

(CEO & Founder)

Previously VP Engineering at Cisco and WebEx.

Salary benchmarks

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