Technical Support Specialist, Via
German Speaker
€45-50k
TransitTech platform
Job no longer available
TransitTech platform
1001+ employees
Job no longer available
€45-50k
1001+ employees
Company mission
Via's mission is to use technology to transform transport.
Role
Who you are
- Minimum of 1-3 years of work experience, including internships
- Native-level of German, the language in which you will support our partners, and fluent in English, which you will use to communicate with our international team
- Empathy: the best way to succeed in this role is to be able to put yourself in our partners’ shoes
- Prioritization skills: you might be investigating several tickets at any point in time and need to ensure you juggle them appropriately and escalate them when necessary
- Strong communication skills: you know how to find the best tone for each situation
- Problem solving and entrepreneurship: you don’t accept the status quo and are always looking for creative solutions
- Meticulous and vigilant, with a high level of attention to detail, process-oriented and analytical
- Nice to have but not necessary: experience familiarizing yourself with software tools, teaching others about it, and resolving issues for clients
What the job involves
- As a Technical Support Specialist, you are the dedicated problem-solver and internal champion for our partners – cities, transit agencies, schools, paratransit operators, and more
- Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices
- Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
- Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
- Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
- Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives
Our take
Via is a world-leading public mobility technology provider, transforming transportation and logistics systems into highly efficient digital networks. Its TransitTech platform powers cost-effective, convenient, and equitable mobility across the globe including public transport, student transport, corporate transport, and paratransit.
The company has two smart go-to-market strategies. First, it licenses the technology to cities wanting on-demand solutions. Secondly, it provides a full solution for operators (such as TfL) including technologies, operations, marketing, and data science. After acquiring Remix, a mapping and transit-planning tool, Via combined the software with its own on-demand transit data to help cities visualize how on-demand services can become part of the public transit system.
With hundreds of partnerships in place, and operating across the globe, Via is committed to revolutionizing the way the world moves. The company has stated plans to go public, but for now, seems focussed on expanding its services - for example with the wheelchair-accessible autonomous shuttle service it launched in partnership with May Mobility. Substantial funds will enable Via to expand its suite of products and improve its services, as well as innovate and accelerate expansion across markets and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Feb 2023
$110m
LATE VC
Nov 2021
$130m
SERIES G
Total funding: $887.1m
Company benefits
- Health and wellness benefits
- Local volunteer opportunities
- Support for all new parents
- Learning opportunities through our Via-Versity
- Employee Resource Groups
Company HQ
Chelsea, New York, NY
Leadership
Daniel Ramot
(CEO)Formerly an Engineering Manager in the Israeli Air Force. Prior to founding Via, they were the Director of D.E. Shaw (research into computational biochemistry).
Oren Shoval
(CTO)Experienced Systems Engineer, with a PhD in Systems Biology from the Weizmann Institute of Science
Salary benchmarks
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