Implementation Manager, Blink
£50-70k
+ Equity
3 days a week in office
Enterprise app that empowers frontline workers
Be an early applicant
Enterprise app that empowers frontline workers
21-100 employees
Be an early applicant
£50-70k
+ Equity
3 days a week in office
21-100 employees
Company mission
Blink's mission is to empower frontline workers to maximise their impact.
Role
Who you are
- The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers
- You’ll be able to pick up new concepts quickly and empathise with customer pain points
- A friendly person, who gets on well with people and enjoys their work
- Previous experience in an onboarding role, within a B2B SaaS business
- Someone excited to be involved in a scaling Customer Success function and business, where you can share ideas and drive growth
- Strong project management skills, always keep to deadlines and quick to follow-up with customers
- Strong technical and digital skills, able to automate tasks using online tools
- Empathetic and sincere about solving customer problems
- The ability to work autonomously with excellent discipline
- Knowledge of SaaS software and awareness of the typical customer lifecycle within the sector
- Experience in a metric-driven environment
- Relentless in pursuit of goals, competitive and ambitious
- A self-starter, eager to learn and thrive in a high functioning team
- Track record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!
What the job involves
- The Implementation team are an integral part of Blink
- You’ll be fundamental in taking our customer-focused ethos to the next level, project managing and nurturing our customers through their Blink implementations
- Proactively working with new and prospective customer to enable them to get the most value from our platform
- Supporting new customers through their onboarding and implementation via demos, presentations, workshops, meetings, and training
- Managing multiple implementation projects end-to-end
- Building strong relationships with key stakeholders quickly
- Planning and leading the onboarding of new customers onto our platform
- Increasing customer satisfaction, adoption, and engagement
- Identifying customers’ needs and looking for opportunities to promote other Blink features and services, where you think value can be added
- Building self-help resources, such as articles, videos, and demos, to get customers set-up and ready to launch Blink successfully to their organisations
- Automating the onboarding processes for customers using the latest tools
- Supporting with the delivery of insightful webinars, training and creating reusable collateral
- Keeping track of customer satisfaction, and coming up with ways to always improve their service and experience
- You will have the opportunity to be part of something impactful, large-scale, and meaningful
- Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
Salary benchmarks
Our take
Apps catering to frontline workers are seeing a surge of interest in the market these days, as businesses finally start to wake up to using tech to better connect with these employees, and investors eye up an interesting and new growth opportunity in enterprise IT.
Blink’s particular approach has been to try to create a user interface, and functionality, that caters both to asynchronous activities as well as real-time information, the idea being that front-line workers are most likely not going to be looking at the app continuously throughout the day, so the priority for making sure important things surface when they do is especially higher.
Blink was founded in London — where it has found strong traction with metropolitan bus networks and the NHS (where thousands of frontline workers in clinical and nonclinical roles are on Blink).
Now Blink is HQ’d in New York in an attempt to focus on the U.S. market. There are an estimated 2.7 billion people working on the front line according to the company, so there’s a fair amount of room for growth despite an increasingly competitive landscape with well-funded projects like Justworks, Workplace from Meta and When I Work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"There are some really smart people here who can process information quickly. There's an expectation that one is able to be self-solving while also..."
Funding (last 2 of 3 rounds)
Nov 2021
$19.9m
SERIES A
May 2020
$11.2m
EARLY VC
Total funding: $31.7m
Company benefits
- Generous equity allocations with significant upside potential
- All the traditional benefits such as Health Insurance (AXA Health), Ride2Work and Pension schemes
- Ability to grow, learn and solve a variety of challenges, working in a supportive environment with smart, driven people
- Office fridge filled with snacks and drinks, regular team lunches and socials
- The opportunity to be part of something impactful, large-scale, meaningful & fulfilling
- 25 days holiday (excl. bank holidays)
Company values
- Always aim to delight - Own the outcome and exceed expectations
- Move fast and think big - Be curious, inquisitive and set the agenda
- Be a positive catalyst - Inspire positive change with a helpful attitude
- Never stop learning - We thrive when sharing knowledge and supporting each other
Company HQ
Barbican, London, UK
Articles
Leadership
Sean Nolan
(CEO)Previously worked as Network & Security Engineer at Morse for 2 years and co-founded Tomorrow Communications
Diversity, Equity & Inclusion at Blink
Blaise Daldin (Sourcing Lead)
- We know there’s much more to be done, and are actively invested in driving deep, meaningful change towards broader representation in our workforce. All leaders and employees involved in the hiring process will undergo inclusion and unconscious bias training, while looking to support and partner with diverse communities and networks at every opportunity.
- Diversity and inclusion remain our #1 priority as the team continues to grow. We’ve added new recruitment initiatives over the past six months to attract a wide range of applicants that generates a diverse shortlist for every new role. We’ve also reviewed our employer branding and advertising to ensure content and language are inclusive throughout. So far, this has improved our gender balance by 20%:
- Blink is committed to nurturing a culture of belonging that celebrates diversity in all its forms – and encourages employees to bring their whole selves to work.
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